ComplaintsforNorthern Tool + Equipment
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In December 2021, I purchased some items online from Northern Tool. The kindling cracker was shipped to me but the two sets of firewood racks were placed on backorder. Starting in July, I began messaged Northern Tool for either a refund or the racks to be shipped. They responded that the racks were back in stock but my order hadn't shipped like it should have and they should have the problem fixed by July 18th. After a couple more inquiries from me and another response that they would get it taken care of, they stopped responding. It's now September, and I have not gotten the items I purchased or a refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.