ComplaintsforKingsport Times News
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The paper has made multiple changes to the delivery of there services without asking consumers about there wishes to continue services. I kept the paper when publishing days were decreased, but now to have my paper delivered by mail which is late in the evening which makes it at least 1.5 days late and the information has been delivered by local TV News is ridiculous!!!! I had to leave a message requesting to cancel my subscription and was unable to cancel online which I suspect is intentional is also unprofessional. They make sure they have ways to pay your bill but no way to cancel!!!!! Unethical and unprofessional. I have left a message on the phone at Kingsport Times number that as of 1/1/2024 my subscription is to be discontinued. Alethia LeeInitial Complaint
06/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Tried for several days around 20 April 2023 to tell them we would be out of town and to stop delivery of our paper from 26 April until 12 May 2023. I left phone messages, emails with the company. I left a message with paper delivery person to please stop delivery during our away time period. No one responded and the papers were delivered every day- even to the point of filling our box and overflowing. I have repeatedly asked for credit for our away days with not a single response. Terrible customer service. I want credit for the days we were away as I believe I did everything reasonable to stop delivery.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.