ComplaintsforMechman Alternators
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 01/07/2024 I ordered a 400 A large case hairpin alternator for 96-04 GM truck fitment from **************** * **** ******* for the part and $***** *** shipping, for a total of *******. I've called over a dozen times leaving messages because no one answers the phone and instructs incoming callers to press #1 and leave a detailed message and someone will call you back in 24 hours. The phone number I called was ************** I received an email this morning at 08:34 CST, stating: "Thank you for reaching out, the order number should start with a J, is there a different name on the order". I sent them photo copies of the paid invoice. This really feels like a scam because the email has no name of the person writing the email, no phone number to contact the person. I strongly believe that I have be taken advantage of.Initial Complaint
06/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Item is showen on the website, instructions and in online videos that it comes with black brackets. What I received was zinc plated brackets not black as advertised. I contacted the company though the Contact Us form and Matt Y. replied they are zinc plated and dodged the point they are not black. So I messed him back again to explain it better and he stopped replying. My order number with them for reference is: XXXXX I just what to be compensated inconvenience, time lost and cost to get the brackets painted black. I would of never bought them if I knew they where not black as shown.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.