Customer ReviewsforKaTom Restaurant Supply

Katoms website wasn’t working so I tried multiple cards. I wasn’t able to place the order because the site is so buggy. Weeks later I got multiple deliveries for the same item and realized I was charged multiple times. They must have pushed the order through the backend without asking or informing me. I never got an order confirmation. They confirmed over the phone that it was their mistake but Now they refuse to take the duplicate order back without a 25% restocking fee.

Substituting products without consulting me. I paid for a well known manufacturer of a part, they shipped me a knockoff version

On Feb 3, 2023, I ordered 12 sets of Victorinox Serrated wood handled steak knife sets for a customer. Apparently, what looked like the serrated ones were straight edge. Katom shipped 3 of the 12 sets, all straight edged and when I received them I called, I told the person on the phone that I needed the backordered ones checked and to cancel them if they were not serrated. She checked and assured me they were serrated. When the rest of the order arrived, they were all straight edged. I contacted returns. Mikaela G responded with the info that the part number ordered was the straight edge spear point knives. I was given a return authorization and was informed there would be a 25% restocking fee. I called sales and talked to Sarah H on 3/15. I told her I would not return the knives while losing 25%, and would sell them on eBay, and buy the serrated knives elsewhere. We agreed to have me buy the serrated knives from Katom, and that I would be charged a 10% restocking fee after placing the order and return of original knives was received by Katom. I placed the order on the same day, and shipped the return in 2 shipments to Katom on 3/16/2023. I received a refund of $319.97 on 3/21. I received the final refund of $959.92 on 4/10/2023. Total refunded was $1279.89. The sale was for $1687.44. The 10% restocking charge would have been $168.70. The restocking fee charged was $407.55, the 25%. I called many times, and was told that the difference ($238.81) would be refunded. It never was. I talked to Mikaela a few times during this process, and she verified the sales dept agreed to 10% restocking charge to get the last sale. I have never received the $238.81 owed me. My experience with Katom and their customer service is the, worst I have had with any Vendor in my life. I feel I was misled and iput off through the whole process. At this point I would tell anyone to avoid dealing with them for any reason. Use another vendor or do without the product. ******* * ** ******* **