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              Business ProfileHomeFirst Agency, Inc.

              Insurance Services Office
              BBB accredited business

              Additional business information

              Additional Info:
              Owned by Clayton Homes
              President: Kevin Clayton
              Comptroller /Secretary Rebecca Hoag
              See all additional business information

              Contact Information

              Maryville, TN 37802-9770

              Visit Website
              Email this Business
              (865) 380-3134

              Want a quote from this business?

              Get a Quote

              Customer Reviews

              2/5

              Average of 20 Customer Reviews

              Read ReviewsStart a Review

              Customer Complaints

              44 complaints closed in last 3 years

              20 complaints closed in last 12 months

              Read ComplaintsFile a Complaint

              BBB Rating & Accreditation

              BBB accredited businessA

              Accredited Since: 3/4/2002

              Years in Business: 48

              Customer Reviews are not used in the calculation of BBB Rating

              Reasons for BBB Rating

              Related Categories

              Products & Services

              Homeowners insurance to owners of Mobile, manufactured, factory built & modular homes

              Business Details

              Location of This Business
              Maryville, TN 37802-9770
              Email this Business
              BBB File Opened:
              1/1/1976
              Years in Business:
              48
              Business Started:
              1/1/1976
              Business Started Locally:
              1/1/1976
              Accredited Since:
              3/4/2002
              Type of Entity:
              Corporation
              Business Management
              • Mr. Bob Newman, Vice President of Claims
              • Joe Johnson, President
              • Cindy Dockins, Controller
              Contact Information

              Principal

              • Mr. Bob Newman, Vice President of Claims

              Customer Contact

              • Mr. Andy Bruner, Vice President of Administration
              • Mr. Bob Newman, Vice President of Claims
              • Joe Johnson, President
              • Cindy Dockins, Controller
              Additional Contact Information

              Fax Numbers

              • (865) 380-3786
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/04/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My husband ***** ****** filed a claim on our homeowners insurance in August. Our claims representative has ghosted us after they sent out the person to inspect our roof and refuses to take our calls. I am still waiting on my roof to be repaired and my home takes on more damage each time that it rains. I would like my claims representative to finish processing my claim or to at least provide us with an update. I have never had insurance take this long. I am scared we are paying a fraudulent company and will not get our roof repaired. It has been weeks since customer service at HomeFirst told us she would call back within a week.
              Read More
              Read 43 More Complaints

              Customer Reviews

              20 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Krystal L

              11/11/2024

              Worst insurance company ever. What's the point of having a extended warranty when they don't cover anything. Home was damaged during Helen, have pictures and videos of the damaged. Adjuster came out did report. Scott southerland who was handling the claim said there was nothing wrong with my home. Never get this company. Waste of money

              HomeFirst Agency, Inc. Response

              11/12/2024

              We will contact the policy holder and discuss the decision and attempt to reach an amicable solution.
              Read 19 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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