ComplaintsforMTN. View Nissan of Cleveland

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had purchased a used 2016 kia sorento from mtn view nissan. Within a couple weeks I realized it was having issues. I contacted mtn view nissan and told them the issues it was having and that I was wanting to bring it back. They told me to send them my drivers license and social security card and that they would try to get the deal undone. The following week when I brought the car to them they also requested my marriage certificate. They told me they can't undo the deal. When I got home I checked the mail and had received a letter from the lender saying they weren't able to finance the car for me. I contacted the lender and they confirmed it wasn't funded. I brought the car back the following day and the sales man took both sets of keys and the letter I brought in. A week goes by I get a letter from the lender saying they are offering me a lower payment on the car. I called the lender and they told me I would have to contact the dealer to get the deal undone. I contacted the dealer asking for the deal to be undone and was met with an unprofessional sales manager. He said they do not undo deals I told him I hope he sleeps well at night and he told me I will on a pillow full of your cash then proceeded to hang up on me.

  Business response

  05/28/2024

  Mr. ***** came into the dealership on his own account on April 12th of this year searching for a vehicle. With his budget in mind, we showed him what he could buy. He voluntarily agreed to purchase said vehicle and put $500 down. In the business office he voluntarily singed all of his paperwork which included our "No Cooling Off Period" document letting him know that all sales were final. I've attached the document to this response along with his bill of sale to athecate his signature. Three weeks after purchasing the vehicle he called the dealership with a complaint saying that the vehicle had a transmission vibration. He spoke with our used car manager who apologized and offered for MR. ***** to bring the vehicle in so we could check out the issue to see what could be done to correct it. Mr. ***** refused to bring the vehicle in saying he was not interested in giving us the opportunity to fix it he only wanted his money back and for us to take the vehicle back. We then, again let him know that we did not have a return or an exchange policy however we did invite him into the dealership to see if we could trade him out. He came back in on his own account on May 14th but unfortunately, his circumstances did not allow that to happen. While he was here, we did learn from Mr. ***** that he made another automobile purchase. That of a vehicle he bought for $2,000 without a payment. While he was here trying to trade, he abended the vehicle he purchased from us. Leaving it here. Since then, he has repeatedly harassed our business with 1 star ****** reviews, made a formal complaint with our manufacture, called several times demanding us to unwind his purchase, return his down payment and threated us with attorneys. As a business we did nothing but provide Mr. ***** with a pleasant purchasing experience and he was happy until he wanted to return the vehicle he voluntarily purchased.  

  Customer response

  05/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:What they did not include in their response was the fact the lender hadn't approved me for the loan until after I had brought the vehicle in which was on the 13th. I had called the lender and verified it myself. When I went in on the 13th yall requested I give yall a marriage certificate because you all were going to try to help get the deal undone. When I got home on the 13th on received the letter stating I wasn't approved. I brought the vehicle back on the 14th of May and your salesman took both sets of keys and the letter which is taking possession of said vehicle. No one has harassed you all with 1 star reviews 3 people in my family gave yall a 1 star review I don't think that's harassment. It's more of the fact you all lied to me. I put my trust in yall to help me out and you took advantage of it. 
  
  Sincerely,
  
  ****** *****

  Business response

  05/30/2024

  Once again, we as a dealer did nothing wrong. Mr. ***** may not have the understanding of how a loan is processed when it is obtained through the dealer, which is not his fault, but I assure all parties involved that the loan was approved before he took possession of the vehicle, and it is funded. If Mr. ***** would like to pick his vehicle back up to avoid a repossession, we can have it recleaned and refueled for him. Just let us know a time that works best for him. Thank you.

  Customer response

  05/31/2024

  
  Complaint: ********
  
  I am rejecting this response because: I verified with the lender that on May 13th the vehicle was not funded. They didn't even have an account with my information on it. I am willing to take down the 1 star review if they undo the loan and give me my $500 dollars back. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June, I purchased a recent trade-in 2017 Hyundai Sonata from MTN View Nissan in Chattanooga. Since thet day, we have experienced issues with the vehicle. We assumed the Service department inspected the vehicle when it arrived at the dealership prior to my family and I test driving it, but this was not the case. There was an issue with a tire that needed to be replaced, and that was the only issue the dealership resolved. A back window has not worked since we purchased the vehicle, and has not been fixed. My husband noticed while driving the window would slowly begin to fall down, and after removing the door panel, he discovered the window had been held up by a block of wood. Currently, there is plastic holding the window up, but it does fall down and must be adjusted after driving. Last Thursday my husband was on the interstate when the vehicle stopped accelerating. We have only had 1 car to drive for the past week, and there is a 6-8 week wait at the dealership before the vehicle can even be diagnosed, which means we can't get a rental car. My husband and I have both called numerous times in the past week in an attempt to get this resolved. A manager reached out when my husband left a bad review on the website and he stated he would do whatever he could to help. The only people that have been able to assist have been the Service manager at Hyundai and MTN View Nissan. NO ONE ELSE WILL CALL BACK. I have left countless voicemails. We were told by the Sales manager that saw the bad review online that he had spoken to the Hyundai Service Manager on Monday and he agreed to look at the car first thing Tuesday morning to get a diagnosis and move forward with the process. This was NOT true. After making multiple calls, I was finally able to reach the Service manager who in fact had not inspected the vehicle and again had stated it would be 6-8 weeks before he could get to it. If we had known the things that we know today, we wouldn't have bought the car. Please help us!

  Business response

  10/18/2022

  Good afternoon, 

  The Vehicle in question was inspected by Nissan on 6/22/22 with 50,330 miles on it and showed no signs of an engine issue at that time.  10/3/22 and 54,000 miles at the time the issues were inspected by the Nissan store. 

  After learning of the issues with the vehicle set up a time to inspect the vehicle at Nissan.  After reviewing the vehicle, we confirmed the failure was covered under a warranty extension with Hyundai.  A repair that only a Hyundai repair facility can complete.  Mountain View set up an inspection at the Ringgold Ga location. When dropped off to the Hyundai store, we were quoted 6-8 weeks for inspection.  As a company we made the moves to get the car inspected right away. Moved it to the front of the line and did the inspection.  Hyundai is currently reviewing it for coverage.  As well, we inspected the window concern and offered to fix it as soon as the car is completed with Hyundai at no charge.  Once the coverage is confirmed with Hyundai a rental vehicle can be obtained.

  Please let me know if you need any further information.

   

  Nick

• Initial Complaint

  01/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I went to the dealership 3 mos after talking to Chris he explained I needed 3000 to put down I saved the money & Dec 8th 2021 I was told I was approved with the 3000 down & Tommy told me I didn't need proof of my sons SSA payments after I Told him not to include it my income was enough but after signing papers they wouldn't hand me the keys telling me I had to have the proof of my sons SSA papers so 2 weeks later & spending 836 on Uber for work & getting to everywhere I needed to do paperwork finally came in & then 1/6/22 Tommy told me I had to call the lender or They repo my car so I called them gave all My info same info I gave at dealership! Now I'm being called to return car cuz lending didn't go through & I'm in Nashville cuz my Mom just passed away & I can't have my 3000 back but they want the car but cuz I'm not in Cleveland I'm now being threatened I'm going to jail cuz they've reported the car stolen ? Well they can come get it I'm not driving a stolen car. They harassed me & bullied me & took My 3000 but I'm the bad person? I need help ?

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/01/26) */ Ms. *******, This statement is not true. You will receive your down payment of $3,000 dollars once you return the car to the dealership. The loan did not go through because of the information on the credit application you provided was not correct. We have been trying to get our vehicle back for over 2 weeks and you refuse to bring the car back. If we do not have the car back by 1.31.2022 then you leave us no choice but to file a police report. Please call the dealership set up a time to bring the car back. Once the car is returned you will have the $3,000 refund. Take Care!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩