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          Find a Location

          Independent Bank has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Independent Bank

              5050 Poplar Ave Memphis, TN 38157

              BBB Accredited Business

            • Independent Bank

              2116 W Poplar Collierville, TN 38017

              BBB Accredited Business

            • Independent Bank

              3295 Poplar Ave Memphis, TN 38111

              BBB Accredited Business

            • Independent Bank

              7635 Poplar Ave Germantown, TN 38138-3904

              BBB Accredited Business

            • Independent Bank

              6209 Poplar Ave Memphis, TN 38119

              BBB Accredited Business

            Business ProfileIndependent Bank

            Bank
            Multi Location Business
            BBB accredited business

            Contact Information

            5050 Poplar Ave

            Memphis, TN 38157

            Get Directions
            Visit Website
            (901) 844-5050

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/1/1998

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Independent Bank offers banking services including automobile loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Independent Bank has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Independent Bank

                5050 Poplar Ave Memphis, TN 38157

                BBB Accredited Business

              • Independent Bank

                2116 W Poplar Collierville, TN 38017

                BBB Accredited Business

              • Independent Bank

                3295 Poplar Ave Memphis, TN 38111

                BBB Accredited Business

              • Independent Bank

                7635 Poplar Ave Germantown, TN 38138-3904

                BBB Accredited Business

              • Independent Bank

                6209 Poplar Ave Memphis, TN 38119

                BBB Accredited Business
              Location of This Business
              5050 Poplar Ave, Memphis, TN 38157
              BBB File Opened:
              6/30/1998
              Years in Business:
              26
              Business Started:
              4/20/1998
              Accredited Since:
              7/1/1998
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • I-Bank
              Contact Information

              Principal

              • Ms. Linda Barnes, Executive Vice President

              Customer Contact

              • Mr. Charles B. Dudley, Co-Chair, CEO
              • Ms. Susan S. Stephenson, Chairman/President
              • Ms. Linda Barnes, Executive Vice President
              • Miss Regina Palmertree
              Additional Contact Information

              Fax Numbers

              • (901) 844-0310
                Primary Fax
              • (901) 842-1198
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/01/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I got my loan in 2020 and have had no issues at all until October 2023, I have paid my bill the exact same for all these years through bill pay, all of a sudden my credit karma report states I have been delinquent for ******* through today, which is not correct. I filed a dispute through credit karma and it still is not resolved. I have worked really diligently with the team at independent bank providing them all statements to prove a timely payment. I finally heard back from them today and everything checked out correctly that I was paid and there were no concerns or issues with my payments. However, I was then told that they could not fix the delinquent marks because it was not there fault when in fact it is because they are the ones reporting.., which makes absolutely no sense when I wasnt delinquent. All Im looking for and asking is that I can get my credit fixed. it has dropped me down to the 500s and it is impossible now for me to get an apartment due to this. I have worked really hard on my credit and I just want this to be made right and to be reflected correctly.
              Read More
              Read 14 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeff E

              09/08/2024

              I've requested bank account statements that I can't access online. I went to the *************** location and was told I would get them in 2-3 business days.I did not receive them in the time frame I was told. I called the location and informed them I had not yet received them. I was told they would work on it.I've still not received the documents I've requested and this is an urgent matter.
              Read 4 More Customer Reviews

              Local BBB

              BBB of the Mid-South

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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