Customer ReviewsforWendy's

My family had an unfortunate experience while visiting a Wendy's located **** Winchester *******, **. My husband purchased 3 chicken sandwich combos (2 spicy chicken and 1 regular). He did not receive a receipt for his transaction but transaction totaled $35.61 at approximately 1pm on 12/24/23.When he arrived home with our meals one of the chicken sandwich combos had a sandwich that was not edible-you could not bite through the center of the sandwich no matter how I tried to. I was reluctant to return the meal but my husband insisted that I do.I went back to the restaurant with my 2 year old son in hand and informed the cashier there was an issue with my meal and that I would like sandwich and fries to be replaced and also wanted to order 2 more items. The young man who received my response relayed to a woman who was apparently the manager and she told him "to tell me she's not {refunding or remaking} the sandwich because I ate most of it." I said "I ate the part that was edible then I realized there was no way I would be able to finish it because it was rubbery."She then came to the front to interact with me directly and was immediately insensitive and offensive. There was a great deal of verbal interaction with the woman whom did not identify herself. There is a great deal of concern that food is being served that isnt being prepared properly to be consumed by customers. This is a clear opportunity for coaching and re-evaluating customer service within this business. No receipt given for the transaction. No apology for the poor quality. No name given by the assumed manager (black, plus size woman). No fair offering for meal or service experience. No answer when calling the locations phone number.