Business ProfileforOrion Federal Credit Union

I was a victim of identity theft which involved my checking account at ************* back in April 2024. I contacted Orion Credit Union about this since most of my payments for my 2024 GMC account with ********************** is paid from my ************* account. I spoke a representative at Orion requesting my option to pay this particular account without affecting my credit or relationship with Orion. The representative at Orion suggested I stop all ACH for this particular account until the identity theft issue has been resolved. I continue to make my payments which I made two payments in April 2024 for my *********** payment. My balance remained the same $82,238. I made June payment of $1574 which is my regular payment when I opened this account in September 2023. My interest was 9% and regular payment $1574. The requirement to obtain this payment and interest rate was direct deposit, ACH payment and to use my debit card. I maintain this requirement until I was a victim of identity theft. I tried be proactive by notifying Orion of this issue, but without notice, Orion increased my interest from 9% to 12% and payment from $1574 to $1775. I have made multiple calls to resolve this issue since April 2024. I spoke with ***************************** multiple times to resolve this issue but no resolution. ******** told my her boss will call my to resolve this issue, but I never received a call back. I spoke with ******************, customer service supervisor that told me he was sending an email to someone in the lending department to resolve this issue, but no call. I spoke with a lady in the lending department that told me a manager will call me back within 24 hours, but I havent received any call back. This issue has been going on since April 2024 all my payments since April. I have a total of 4 car loans, credit card, checking and saving account which I never have been late paying. This is very disappointing to know I have all of these banking relationships with Orion and I am being treated like this!