ComplaintsforOuidad
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a product from the Ouidad.. I was not home when it delivered but was left on my front porch. The box was crushed and the product inside was opened and a huge amount of product was spilled out.. I asked for a full refund and how I should return the item..no one responded right away took around 2 days. They asked me to send pictures of damage so I did and 2 days after I sent them I still get no response so I email and message them still no response. I feel like I am being ignored and they have no plans to resolve this issue. The outside of the bottle in the picture only shows a portion of leaked out product the packaging paper inside the box was covered in the product. This product is $25 and I would like to get my money back. The phone number on my shipping receipt gives a phone number to call **************.. but.. every time I call it either say my call cannot be completed as dialed or it just rings busy. I have attached the photos of damage product and shipping receipt. Please help all I want is a full refund and them send me a paid return label.. thank you kindly!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
4995 Citation Dr
Memphis, TN 38118
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.