ComplaintsforRescue Your Air & Drain

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/25/24, this business had an employee come to our home to fix a plumbing issue - we could not run our washing machine without water spilling onto the floor. As part of the technicians testing/diagnosing the problem, he ran the washing machine and water subsequently came pouring out onto the floor. Our washing machine is on second floor, and the leak went unnoticed at first as the water soaked into the upstairs carpet. Eventually, the carpet became wet enough to where it was noticed. Soon after, we noticed from downstairs that there were water spots on the ceiling. We called company and asked them to help fix the issue since it was their techs neglect to clean up a leak that he caused by running the washing machine. The employee in the office has been great throughout this process, but the general manager has been the opposite. She has told us at least a dozen times that h*** call us, and he has called exactly oncea month ago nowto say that his tech took pictures and they have proof that the ceiling damage was there before the tech came. Weve since learned that he lied about that - there are no pictures evidencing such (because it isnt true). In the time we waited on him to call us back and do something about it, our first floor ceiling fell in and damaged the first story floor as well. Due to the lack of response from the company, **** filed a home insurance claim and are having to pay our deductible plus future increased premiums from submitting the claim. We have asked the company to make it right, and/ or at the very least talk to us about it but the general manager refuses to have a second conversation with us. Were filing this complaint with two competing objectives: first, what we hope is that the company will do the right thing and pay for the damage that the neglect of their tech caused. Second, if they refuse, then our objective is to spread word of this and prevent others from making the mistake of entrusting their homes to this company.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They installed a new flusher for our toilet and did not do it correctly. So now our toilet bowl does not fill up properly. They will not come back out to fix the issue unless we pay again.

  Business response

  05/02/2024

  This is through your home warranty.  We do not control what they warranty, charge or anything to do with your contract with them.  Feel free to reach out to them

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called my warranty Company, **************************, Mon., 09/25/27, to schedule service for my kitchen sink which was not allowing water to flow thru as it should, a total stoppage. They dispatched Rescue Your Air/Drain **************. They had an arrival window of **** p.m. to arrive, and got to my home at 2:00.....I called my husband to see if they'd gotten there and he stated they'd just walked in at 2:00......he noted that the gentleman did not introduce himself and was not at all friendly or courteous.....However, he worked on the sink, got it unclogged, but LEFT the DRAINAGE PIPES underneath the sink, "LOOSE AND DRIPPING ONTO MY CABINET FLOORING, and onto my feet when I stood at the sink to begin preparing veggies for dinner. This water build up from his mishap, has caused my FLOORING underneath the sink to fall inward on the floor's LEFT SIDE, AND SWELL AND LIFT ON THE RIGHT SIDE. The Plumber was SCHEDULED/DISPATCHED TO CHECK THE WATER PRESSURE IN THE KITCHEN SINK. AS WELL, he was scheduled to check the Master Bedroom's Shower and the problem with the low pressure of water coming out. AFTER CHECKING THE SHOWER AND TAKING IT LOOSE, HE INFORMED MY HUSBAND THAT HE WOULD HAVE TO ORDER A NEW SHOWERHEAD AND COME BACK TO INSTALL IT. Well, after I asked him about the time frame for completing the shower, immediately after he finished tightening up the plumbing which he left loose the day before, he asked me, What Did I Mean....I said, you check my shower and I then told him what he informed my husband of - the day before....HE DENIED IT ALL!!!! He said he found that there was nothing wrong with the shower when h checked it, the water pressure was as it should be and he didn't even have to take it loose to check it.....I just stood there and looked at him, then I asked, YOU ARE THE ONE WHOWS HERE YESTERDAY< CORRECT? He said Yes, and after I saw nothing was wrong, I told your husband nothing except it works fine, and that he didn't have to do any adjustments or anything......THE SHOWER PRESSURE IS LIKE SPRINKES OF RAIN WATER SINCE HE LEFT....IT IS CLEARLY UNUSABLE, NON-FUNCTIONAL, and 95% Worse!!!!! I then asked, if you didn't do anything - then why are there round rubber pieces of material all over my shower floor? THEN HE ADMITTED TO TAKING THE SHOWERHEAD APART/OFF TO CHECK INSIDE FOR BLOCKAGES and THE PIECE(S) were PLUMBING SEALS.....So I then said, so you did take my shower head off and check it.....he said, well, I had to do standard check....I said, yes, because you saw that it was not flowing properly, but you preciously said you didn't, until i asked what this black rubber thing is that you left on the floor. he tried to put this in his pocket and i asked him to give it to me, which he then did. WHATEVER HE DID, made the flow a slight drizzle, and no longer a constant shower flow....IT IS NOW, TOTALLY DYSFUNCTIONAL! HE SAID "if" THE COMPANY REPLACES IT, IT WILL BE A VERY SMALL SHOWER HEAD AND NOT THE VERY LARGE ONE I HAVE NOW; THAT'S WHEN i SAID, THEIR JOB/YOUR JOB IS TO REPLACE, REPAIR TO THE STANDARDS INSTALLED, QUALITY INSTALLED, PRODUCT AND PRICE/COST FOR WHAT I CURRENTLY HAVE; I ADVISED HIM THAT I'LL TAKE IT UP WITH YOUR COMPANY AND MY WARRANTY COMPANY, WHICH I HAVE ALREADY DONE, IMMEDIATELY AFTER HIS SEPARTURE FROM MY HOME.

  Business response

  09/28/2023

  In regards to your shower head.  I checked with your home warranty. They will replace with chrome.  Builders grade.  As close to style as can be reasonably found. Finish is not matched.  Informed tech   Option 2. You can take a cash in lieu and the home warranty company will send you a check for the repair; let our office know and they will take care of that and cancel Mondays appointment 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rescue Your Air and Drain damaged the compressor and charged the customer with the cost of the compressor and Freon replacement. The repair was not performed properly and the unit not staying on properly.

  Customer response

  08/30/2023

  The diagnosis of the problem was inconclusive and wrong because of the technician telling the American Home Scheld that the compressor had failed and that it cost the homeowner $700.00 to fix the problem and after changing the compressor the air conditioner unit is not functioning properly!

  Business response

  08/30/2023

  Name:
  *********************
  Address:
  ***************************************************

   

  We have no record of a compressor being installed at this address.  Further, we do not install compressors unless it is for home warranty company.  If it is a home warranty call; all non covered costs can be addressed with them.  We simply report what needs to be done and they determine who pays for what.

  Lastly, we would not have caused your compressor to fail if it is a home warranty claim.  There would clearly have been a failure that we would diagnose and follow through with repair.  

   

  Again. I have no record of a compressor install at this address therefore no way to accurately address any issue.

  Customer response

  08/30/2023

  The company installed the compressor on the air conditioner at *****************************************************************************!

  Customer response

  08/30/2023

   
  Complaint: 20540619
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  08/30/2023

  The Address of the Complaint is *************************************************************** *********************;

  Customer response

  08/30/2023

  I have entered the wrong address for the Air conditioner unit compressor and the technician returned on 08-30-23 . The technician diagnosed the problem is now a filter dryer part which should have been replaced back on July 17th ***** Company technician is Ripping customers out of their money.

  Business response

  09/06/2023

  Yes correct.  The filter drier should have been changed during the install of the compressor in August.  As it was not and there was a continued problem, we sent the installer back free of charge to replace it.  Only out of pocket expenses you should have had is from the install of the warranty compressor.

  Customer response

  09/06/2023

   
  Complaint: 20540619
  
  I am rejecting this response because: I have paid $700.00 dollars to Rescue Your Air and Drain! The cost to install the compressor Freon is not $700.00 . The cost is about $50.00! Im being ripped off by the company. The parts diagnosis, and replacement parts are not needed!
  
  Sincerely,
  
  *********************

  Business response

  09/07/2023

  Thank you for your feedback. Our pricing is inline and in most cases less expensive than our competitors.  There is no refund to be issued 

  Customer response

  09/07/2023

   
  Complaint: 20540619
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************  The Company Is ripping Off senior citizens .

• Initial Complaint

  08/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My air unit stopped forworking August 2nd I filed a request for service with American Home Shield.Rescue Your Air/DRAIN came out on August 4th stated that a new compressor was needed and that they would contact AHS. After Rescue Air/Drain spoke with AHS the compressor was ordered if we agreed to pay any/all fees not covered by AHS (up to *******) we agreed. The part was ordered...a service date was scheuled via text on August 16th for August 22nd. Later the same day a text rescheduling the service date for August 31 was sent stating that one of the technicians was sick and the other one had a death in the family. Several attempts were made to ****** with some one phone was never answered. Contacted AHS to inform them of the situation on August 17th..left all information (******************* was told a supervisor would contact me on the Aug. 18th after they contacted Rescue A/D. Did NOT get a call back....called back on the 28th(******) assured me that a supervisor would contact me on the 19th....did NOT call. I attempted 3 times on Sunday Aug. 20 to speak with a supervisor I was unable too. Its HOT over 100 degree...here in *******. I need another service company, AHS can not get in contact with Rescue A/D. AHS will not honor their contract with me. I'm unable to speak with anyone who can authorize another service company or authorize a window unit. Its HOT OVER 100 DEGREE and will be HOTTER this upcoming week. Its HOT OVER 100 degree.

  Business response

  08/21/2023

  I do see where **** has been in contact via text and phone on rescheduling this call for August 31.  Unfortunately, we cannot control anything that happens at your home warranty company and we respond to them when they send us a request for information.  From our very general knowledge with AHS, you should have the opportunity to cancel the work order through AHS with RYAD and request a different contractor at any time.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rescue Your Air and Drain had an employee come out to our home through First ******** and he falsified documents regarding the work order. He came out 3 times and the first 2 times, he said it was one issue and after the 3 time he said it was another. He said we broke our pump and now needed a plumber. We took pictures and spoke to the manager/co owner **** and he denied any of this. The worst part is he stopped answering our calls and even had his customer ********************** rep to hang up on me after I explained how I knew they were being dishonest. Please research this company. We have water damage to our attic and guest bedroom and they refused to fix.

  Business response

  08/10/2023

  Thank you for your response.  If there is an issue.  We would advise you contact your home insurance company asap.  They will work it out with our insurance company if they feel we are responsible. 
  

• Initial Complaint

  08/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I've been without air since the end of May. I currently still don't have any air. I've talked to so many customer ********************** representatives and supervisors and still no luck! I've had to pay $680.45 out of my pocket for modifications they said I had to pay. A compressor has been replaced, but I still don't have air. A fan blower motor has been replaced and I still don't have any air. It's like they don't know what they're doing! I simply need a brand new unit instead of them trying to patch things. My unit was built in ****. All I want is my air to work for me and my kids. I've been out of so much money staying from place to place. Rescue Your Air & Drain phone number is: ************.

  Business response

  08/07/2023

  I do see we replaced a compressor on 7/24 and a blower on 8/1   Unfortunately, your home warranty company will only replace the failure at hand.  I see we had an appointment on August 3, and you could not make the time frame.  We are on the schedule for August 7.  If you would like to transfer the call to a different company, please reach out to your home warranty company.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My home warranty company First American sent Rescue Your Air and Drain out to my home 05-16-2023 due to my jetted tub not draining properly. The Tech that was sent out broke my drain and I asked him to report it to the insurance company so that it could be fixed. I confronted the Tech outside prior to him leaving my house about the broken drain and the tech stated he had a hard time removing hair that was stuck in the drain from the previous owners. The tech did not report that he broke my drain so I reported it and of course the tech denied the damage. I then called First American back and was told my contract does not cover damage caused my contractors and that I would need to contact Rescue for next steps. I contacted the contractor and was told by someone name ******* that because their tech said he didnt break the drain then there was nothing they could do to help me and that I would need to file a new claim (meaning pay for their technician damage). Very unprofessional, no one calls back when they say they will and only cares about the money. I paid $85 dollars to my insurance company to have someone come out to fix the slow drain and I received more damage in return.

  Business response

  06/29/2023

  We have no record on any damage.  We did record where the customer wants the tub stopper replaced; however that would require a new work order.  The customer can place the work order and we will address tub stopper. 

  Customer response

  06/29/2023

   
  Complaint: 20250906
  
  I am rejecting this response because: I confronted the tech that came out to replace what he broke. If the drain was broken before he came I would have put that on the order. When I confronted the tech about the damage he stated it happened because he had a hard time getting the hair out the drain from the previous owners. I requested that he report the damage so that it could be fixed. Instead of report this damage he lied that I just casually asked for it to be replaced. The customer ********************** of this business is horrible and unprofessional. Automatically assuming the customer is lying about a complaint. Instead of correcting your technician damage your resolution is making the customer pay for your damage.
  
  Sincerely,
  
  *************************

  Business response

  06/29/2023

  While we appreciate your point of view. The technician has been with us for a very long time and has no reason to "lie" about a damage.   Feel free to reach out to your home warranty again to place a work order on the tub stopper that is broken.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hot Water Tank ] To whom it may concern. I have been going around in circles with American Home Shield and Rescue Your Air and Drain /Delta Home Cooling and HTG Service regarding my Hot Water Tank. American Home Shield contracted Rescue Your Air and Drain/Delta Home Cooling and HTG Service to evaluate the issue of ***** water coming from my Hot Water Tank. (Rescue My Air installed the tank in **************************************************** the year 2016. The tank is a A/******* 1620A015991). Rescue My Air and Drain reported their findings to AHS as follows: The tank has: Chemical /Sedimentary Build-UP. Per AHS the contract will not cover this because this isn't considered normal wear and tear. Neither party wants to take the responsibility of replacing/repairing the tank. Conclusion, the burden of proof shouldnt be on the customer. I feel that if the tank they installed last year was ACTUALLY NEW ...I wouldnt be experiencing these ONGOING issues of the ***** water. The city has evaluated /flushed the water system but found no problems. This issue has dragged on for months now. I am needing a resolution. Please help. Sincerely ******************

  Business response

  12/05/2022

  couple of things.   this is an American Home Shield complaint.  Has nothing to do with us.  We install the equipment American Home Shield supplies.  We can only do what the home warranty company pays for.

  
  

  
  

  
  

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: August 11, 2022. A plumber came to my home at 10 a.m., to evaluate my toilet. I put in a warranty claim at First American, the previous week. I told the plumber that some pieces had fallen off the back of the toilet the last time I had flushed it and water flowed out. There was a pressure and a pop. I showed him the pieces. Moments later he came out and told me to call the warranty company. The warranty company told me that something hit my toilet and its not covered. I live alone, I was in the restroom when it happened, nothing hit the toilet. I asked for a thorough investigation and written explanation. The plumber was extremely unprofessional and I do not trust his judgment. After, I told him what happened when I had flushed the toilet he flushed the toilet and water ran onto the floor. He did nothing but stepped in it and walked out. I was in a bit of shock. I have laminate wood flooring and he didnt care he even left his soiled foot prints. (I am asking for a written evaluation of his assessment).

  Business response

  08/12/2022

  This is a home warranty issue.  The customer can file any ******************** complaint against the warranty company they want.  After we submitted all information to the customers home warranty; the home warranty company determined it to be not normal wear and tear.   Please move this complaint to the home warranty in question.  The customer has many options with the home warranty company including requesting a second opinion from another contractor to help with their dispute with them.  This is beyond our control.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩