ComplaintsforA Beautiful You Medical Spa

• Initial Complaint

  11/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 7th 2023, I went in to A Beautiful You Med Spa for a consultation on botox on my jaw. In my intake, ****** asked about other concerns. I mentioned my recent weight gain and she immediately changed the goal from Botox (a few hundred probably) to EMSculpt (a few thousands.) ****** used an extremely aggressive sales techinque with multiple promises that there was no pain, no downtime, minimal side effects and great results. She quickly took me through the process of filling out a credit request for ****** and had me approved and signing up before I knew what was happening. My first session was extremely painful with pain and discomfort lasting 3 days then lingering soreness with bending for the next 4 days. At my 2nd session, the front staff and ****** herself admitted it was painful for them. At this point, I have been dieting and exercising for months. She points out that I have GAINED weight. My second session was also painful (while using laughing gas.) I was sore for a week again. Then, I developed two painful golf ball sized lumps. Research has shown this is not an indication of a successful treatment, just a common painful occurence. I reached out numerous times and asked not for a full refund but that my third session be cancelled and the final $800 be returned to the Cherry credit. I was refused. I have been polite and courteous and had no interest in leaving a bad review. However, I believe that I was charged $2,400 under very false pretenses. Had I known of the potential severe pain, painful lumps and minimal (for me specifically, no) results, I would have taken the time to weigh the risks and decided against it. I would like a full refund since they are not willing to work with me on the remaining $800.

  

  Business response

  11/07/2023

  I am sorry to hear you are unhappy with your treatment. EMSCULPT - Neo is one of the most popular body contouring treatments in the country and is used by many celebrities and professional athletes. As you know, we have a credit-for-service policy, which you signed. At any time, if you are unhappy, we can transfer your remaining credit to another service. We would be more than happy to apply your ****** credit to Botox for your jawline.
  Thanks, and let us know.
  JL Fisk  

  Customer response

  11/07/2023

   
  Complaint: 20832913
  
  I am rejecting this response because: I had negative side effects that are still lingering (the two painful lumps in my abdomen) and saw no results. So I do not trust that I won't see negative side effects or a lack of results with the rest of services. I just want the $800 creditted back to the Cherry. 
  
  Sincerely,
  
  ***************************

  Customer response

  11/08/2023

  I believe the "sales consultant" listed as ********************* on the website is also the owner / the person responding to me but listed as "***************." and the center of my complaint. So since there is no one for her to answer to, she will also not be obligated to refund me for the services  I did not recieve. Also, the idea of exchanging credit for other services with a person that has seen my complaint? They could easily do whatever they wanted to me. They could not perform the service well or anything else. I feel like I could be treated poorly for complaining. 

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