ComplaintsforReflections Printing & Monument Co., LLC
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Complaint Details
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Initial Complaint
04/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased headstones for my parents in April 2021. I was advised of a promised time of no more than 16 weeks. The headstones were not ready until 11 almost 12 months later. I paid for the headstones to be installed. Once I made it to the cemetery *********************************** I have more appointments and don't have to time to find these plots. How about I just leave them here on the ground and once you have the plots verified you can put them in the correct spot. This is not what I paid for, and I am not happy at all to have the headstones riding in the back of my truck. I'm so disappointed that there was no follow up and the entire process as a whole. I'm not unreasonable, I would like my money paid for the install returned. Please help???Customer response
04/16/2022
See Attachment/File: image.jpgBusiness response
05/11/2022
See Attachment/File: Reflections Response.pdf
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.