ComplaintsforFogelman Properties, Inc.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paradise island apartments failed to correct mold issue in apartment causing me to Vacant in April 2024. They continued to charge me rent once I left the property. I would like the $6002 removed from my credit due to me having to unexpectedly move. They used toxic appliance paint in my apartment to spray with no ventilation while my pets were in the apartment. The mold is a major health issue and it was in the ac vents, shower tiles and toilets. I used disinfectant constantly to keep it down after 2 months they came and did nothing. The property manager instructed me to put another work order in. I told her no because I had filed 3 about mold etc and nothing had been. Done. She also charged me for an eviction yet I was never served and continued to Charge me rent. They kept the deposit and pet deposit and charged me for normal wear and tear.

  Business response

  11/05/2024

  Thank you for sharing your feedback. We take all concerns seriously and aim to address them promptly.
  
  Regarding your service requests, we understand that you submitted maintenance requests for chipped tiles and a peeling tub. Our team responded to these issues as quickly as possible, and we took appropriate steps in line with our standard maintenance procedures. We regret that the outcome did not meet your expectations.
  
  As for the charges applied, they were for damages that exceeded normal wear and tear, as outlined in the signed lease agreement. Early termination of the lease also resulted in responsibility for rent payments until the unit was re-rented. Additionally, there was a pet fee, not a pet deposit, as stated in the lease. Any deductions from the security deposit were for the final water bill and repairs related to damages beyond normal wear and tear.
  
  We regret that your experience was not as you had hoped, and we are happy to provide any further clarification upon request. Thank you for bringing these matters to our attention.
  
  Sincerely,
  Paradise Island Apartments

  Customer response

  11/05/2024

   
  Complaint: 22510838
  
  I am rejecting this response because: I emailed the property manager and informed her of the mold issue and this was NOT rectified properly it took over a month for them to halfway address it. And there were no damages out side of wear and tear but a door that had minor damage. Carpet replaced is normal wear and tear because I lived there 3 years I also shampooed the carpet myself when I moved out. Also, pet deposit also is to cover any pet damages. I have video and photos of the apartment the day that I moved out. Also, how do you charge me for an eviction and still charge me rent? Why would I need to make ANOTHER work order when the first 3 were never addressed? Your property manager was extremely dismissive and rude on the phone and literally dismissed the black mold issue. 

  
  Sincerely,
  
  ******* *******

  Business response

  11/06/2024

  It would be our pleasure to address the key points raised:

  *Service Issues: Service requests were addressed and resolved in a timely manner.
  *Apartment Damage: The move-out inspection documented physical damage beyond normal wear and tear, including carpet stains and fleas. Carpets have a typical life expectancy of 5 years, and the replacement cost was prorated based on years of occupancy remaining.
  Pet Fee vs. Pet Deposit: The pet fee is non-refundable and not a deposit and does not cover damages.
  *Deposit: The Security Deposit was applied to the account balance; however, it did not cover the full balance due.
  *Lease Termination Fees: Under Option #2 of your Lease Addendum, you agreed to continue paying rent until the unit is re-leased or the lease term expires in November 2024. Lease termination fees are separate from legal eviction costs.
  *Eviction and Rent: As per the lease agreement, rent is due on the first of each month. Eviction proceedings are initiated when a tenant fails to pay rent as required. In this case, eviction-related fees were incurred due to non-payment while the unit was still occupied. Once possession of the unit was returned, the eviction process was halted and dismissed. However, legal fees were still incurred, and rent continues to be due as outlined in the lease agreement until the unit is reoccupied.
  
  We trust that this clarifies your concerns. 

  Business response

  11/07/2024

  Date Sent: 11/6/2024 4:42:18 PM
  

  It would be our pleasure to address the key points raised:

  *Service Issues: Service requests were addressed and resolved in a timely manner.
  *Apartment Damage: The move-out inspection documented physical damage beyond normal wear and tear, including carpet stains and fleas. Carpets have a typical life expectancy of 5 years, and the replacement cost was prorated based on years of occupancy remaining.
  Pet Fee vs. Pet Deposit: The pet fee is non-refundable and not a deposit and does not cover damages.
  *Deposit: The Security Deposit was applied to the account balance; however, it did not cover the full balance due.
  *Lease Termination Fees: Under Option #2 of your Lease Addendum, you agreed to continue paying rent until the unit is re-leased or the lease term expires in November 2024. Lease termination fees are separate from legal eviction costs.
  *Eviction and Rent: As per the lease agreement, rent is due on the first of each month. Eviction proceedings are initiated when a tenant fails to pay rent as required. In this case, eviction-related fees were incurred due to non-payment while the unit was still occupied. Once possession of the unit was returned, the eviction process was halted and dismissed. However, legal fees were still incurred, and rent continues to be due as outlined in the lease agreement until the unit is reoccupied.
  
  We trust that this clarifies your concerns. 

  Customer response

  11/07/2024

   
  Complaint: 22510838
  
  I am rejecting this response because: I will acquire an attorney dispute the charge with *************.  

  
  Sincerely,
  
  ******* *******

  Customer response

  11/07/2024

  You are wrong. Port deposit, pet fee and pet rent 100% covers pet damages. Carpet stains are in fact normal wear and tear. Fleas are covered by pet deposit, pet fee and pet rent I lived there for 3 years. Blinds etc normal wear and tear you charged me for light bulbs. 

  Customer response

  11/07/2024

  I paid a total of 1080$ in pet rent well over the cost of carpet replacement. 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I rent a apartment and have shown proof of renters insurance,the apartment said it wasnt good enough so they are charging me 15 a month called a waiver fee.I asked what it was and they are charging me money in case something happens to the apartment I told I have insurance for that.I dont understand why I would pay for there property when they are ********** I am paying for two ************ apartment has always had mold and leaking they just spray paint over the mold.

  Customer response

  11/08/2024

  My claim has been resolved 22088244

  they have agreed to pay me for my loss.

  thank you ***** Morrow 

  ************

  *****.morrow95@ *********

  Customer response

  11/14/2024

   
  Date Sent: 11/8/2024 7:18:54 PM
  

  My claim has been resolved 22088244

  they have agreed to pay me for my loss.

  thank you ***** Morrow 

  ************

  *****.morrow95@ *********

  
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On going maintenance issues, ** is not working properly, every summer several maintenance requests to fix it, now we are having issues with the water heater and the water was cut-off for a more than 24 hours

  Business response

  10/18/2024

  We are puzzled as to why this complaint was filed.  The daughter of the resident came to our corporate office on October 17th and spoke specifically about the issues in her parent's apartment.  The same day, the water heater was replaced, and a detailed conversation was had with the onsite manager about her concerns.  At 3:00pm on October 17th we confirmed the hot water heater was replaced and the water was working.  We have confirmed again today, October 18th that the water is on and working. 

  Customer response

  10/18/2024

   
  Better Business Bureau:

  The post was made before a resolution was decided, the case can be closed now.

  I have reviewed the response made by the business in reference to complaint ID 22437280, and I accept their proposed resolution.

  
  Sincerely,
  
  Armando Jibaja

  7360 Unbridle Way Apt 202

  Cordova, TN 38016

  
  

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apartment was full of black mold I put five maintenance request no ******** niece had to call corporate office for them to fix it.I was in the hospital for three days I have COPD so the mold was not good for me it was everywhere and on my furniture clothes.Corporate office said they would move me to another apartment but I had to pay for the move and my rent would go up after my lease was up.I didnt want a more expensive apartment but they said take or get out completely.I had to throw away a lot of my *********** my copy for hospital is 250 a day.They said they would not pay for anything.Just a awful company there apartments are really bad for a expensive rent payment.

  Business response

  09/17/2024

  The onsite manager was notified on 8/20 about mold and immediately took action. Another unit was made ready within a day at the complainant's request.  The complainant was staying with a niece while the new unit was made ready to move into on 8/22.  Mrs. ****** did not come to look at the new unit or sign a lease to move in.  The onsite team kept reaching out and she would not respond.  They reached out to her son with no response and then her niece.  Her niece responded on 8/26/24 and stated that Mrs. ****** was very combative with her and the son and would not listen to them.  She stated Mrs. ****** moved out. The onsite team tried reaching out for days and with no response.  They later found out that Mrs. ****** was in the hospital.  When she returned to the property from the hospital on 8/27/24 she continued to live in the apartment and would not move out.  4 separate times the contractors entered the apartment to check the equipment they installed only to find them turned off.  The onsite manager repeatedly reached out with no response.  Mrs. ****** requested 6 months free rent and per our legal advisor we were not able to honor that request.  We gave Mrs. ****** $400 compensation for the inconvenience and offered to get another new unit ready that was bigger and renovated for the same rental rate thru her lease term.  She was currently in a non-renovated unit.  We asked her to submit a list of damaged items and value so we can review for reimbursement.  Mrs. ****** recently submitted her list.

  On August 30, 2024, 9 days after the new unit was ready Mrs. ****** met with the onsite manager, saw and liked the new unit.  Mrs. ****** stated if she could not have 6 months of free rent she was staying in the old unit, and we could patch the wall.  It was explained that she was the one delaying the remediation move as we couldn't cut out walls with her living there.  Mrs. ****** stormed off.  After communicating more that day Mrs. ****** finally came into the office, signed the lease and moved over to the new unit.  A request for $800 in reimbursement for damages has been submitted.  We are waiting for the approval, which we are sure we will get.  All is rectified and the resident is happy.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello. First off, any ***** Properties is not worth living at according to the other reviews. I lived in the Polos at ******************* for a year, moved in Mid 2023. I moved out after lease ended and the amount of late fees and extra charges I dealt with during my lease and during my move out period and even after I moved out it insane. Im currently facing a situation where my father was guarantor for the apartment, his credit is being stained now because they sent my outstanding balance to collections. So through 12 months of living there, they ended up charging me for 13 months of rent because I didnt give a 60 day notice. I didnt pay for the 13th month because I made a late payment on my 12th month and had to go to ******** to make a payment to FogelmanWips (its what they use for late payments). I paid cash to the account and at the gas station everything went well, I have the receipt and all. I even paid more than I was supposed to, just to make sure that everything went well. I come later to find out the payment was somehow declined (how? I paid in cash, and it went through at the gas station.) I went to the leasing office and I was just told to call or email FOGELMANWIPS. No number given, no email given, no help given other than ****! It got declined! Youre on your own to contact them. Thats honestly ridiculous how I went through so much struggling physically and mentally dealing with this place. And they charged me for a month I didnt even live there. And on top of that lost my hard earned cash and I called and emailed Fogelman Properties to find out what happened. No responses multiple times as expected to be honest. So now I owe a large sum of money that has been sent to collections as I stated earlier, and I need this to be disputed or the amount reduced. My money is gone, and now you want to take more, and what you lost, and make my credit look bad?

  Business response

  09/03/2024

  The eviction process was started on this resident on May 17, 2024, as no rental payments had been received.  Attached is the account ledger and also email notification about the 60-day notice requirement.  The resident attempted to make a payment via the **** system on May 24th and it was declined.  All payments must at least be for the exact amount owed, which was $1457.27 at the time.  Any payment attempts for a lessor amount will be denied by the system.  He would need to contact the place of business where his payment was made.    

  Business response

  09/05/2024

  The eviction process was started on this resident on May 17, 2024, as no rental payments had been received.  Attached is the account ledger and also email notification about the 60-day notice requirement.  The resident attempted to make a payment via the **** system on May 24th and it was declined.  All payments must at least be for the exact amount owed, which was $1457.27 at the time.  Any payment attempts for a lessor amount will be denied by the system.  He would need to contact the place of business where his payment was made.    

  Customer response

  09/05/2024

   
  Complaint: 22224064
  
  I am rejecting this response because:
  I made a payment which was more than the amount owed, which shouldnt get denied according to the conditions stated in your response. It was also made in Cash, which was to make sure the payment went through at that moment and I didnt have to wait for any funds to process or anything. 
  

  Second, I also went back to ******** after the payment was denied to try to get my money back. But they denied that, and told me the payment went through on their end, as I stated in my first message. 
  

  Now that your company actually contacted me back after ignoring my email and phone calls, I need my cash back and you to fix my balance. Im not paying anymore money until I figure out what happened to my first payment. It is clear there is no reason why it wouldve have gotten denied on my end. I feel as if it is your companys responsibility to figure out what happened to my money because Ive done what I could to try to get it back and to even see if it actually went through to WIPS, which on ******** side, it did.

  Sincerely,
  
  *******************

  Business response

  09/10/2024

  ************ is refusing to accept our response, but it is the correct one.  His payment was declined as stated on the receipt he provided.  His account balance on from May 17th was $1457.25.  He attempted to make a WIPS payment on May 24th of $1456 rent and a $3.99 service fee for a total of $1459.99.  His payment was declined as his account balance was $1457.25 plus the $3.99 service thru WIPS which would make his payment amount needed $1461.24.  This has been explained by the onsite office several times.  The service fee is not part of his balance and does not go toward it.  Fogelman did not receive his payment therefore there is nothing for us to consider refunding.

  Customer response

  09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  , SC 29687

  
  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 3, 2024, I signed a lease agreement with ******* at ********* based on the representations made in their advertisements and through their leasing office. I chose this complex for the advertised fully renovated units based on pictures online, description of the apartment, model home, and confirmation from the leasing agent and value. I initially felt that I was getting good value for my rent because the property marketed itself as offering luxury living The units did not match the advertised renovations. Initially, I was given a completely non-renovated unit with none of the promised upgrades, such as stainless steel appliances, granite countertops, white cabinets, all-wood floors, and modern faucets. I was then moved to another unit that was supposed to be fully renovated, but the shower and guest bathtub were identical to those in the non-renovated unit. Both units were in unacceptable condition. The second unit had issues like a dirty front door, the valet trash can was dirty and contained trash, mold under the kitchen sink, dirty sinks and toilets, broken shower door, and trash left in the pantry. Unexpected fees not disclosed until lease signing include washer and dryer rental, valet trash service, and a separate water charge. The trash dumpster, located directly beside my building, is frequently dirty and overflowing with old furniture, trash bins, and other debris lining its exterior. Additionally, the A/C unit produces a running water noise audible from the bedroom. Despite requesting maintenance to check it three times, I was told the sound is normal. This noise has significantly disrupted my sleep, raising concerns about potential mold and insomnia.I have made several attempts to address these issues directly with the management of ******* at ********* and even reached out to their corporate office - Fogelman Properties, LLC. I was given $250 credit for the mold, trash, and dirty sinks. All other concerns were dismissed.

  Business response

  08/09/2024

  Numerous attempts to appease the complainant and honor certain request have been unsuccessful.  None of her upgrade request are in the scope of our renovations. Her dissatisfaction has been noted.  We are resigned to the fact that this complainant will continue to be unsatisfied. It is our hope that all of our residents enjoy their stay in our communities but realize that this not always the case.  We are sorry that we were unable to meet the complainant's expectations.  Options to vacate the community are available should she chose.    

  Customer response

  08/14/2024

   
  Complaint: 22115878
  
  I am rejecting this response because:

  It is a direct violation of the Tennessee Consumer Act through the use of deceptive practices, including but not limited to false advertisement and misrepresentation. I entered a lease based on the model home shown to me by my leasing agent. The countertops were gray, the bathroom tub and tiles were clean, the tub fixtures were upgraded, and it had laminate wood floors. The first apartment leased to me was a non renovated unit, which I did not know about until after I signed the lease.
  

  The first apartment had a cigarette odor, splattered paint on the patio, brown cabinets, dirty shower and tub, and black marks in the back of the fridge. I could not bare the smell and filth so I asked to be upgraded hoping for something better. I previously described the issues in second apartment. It would also have cost me more money to apply and move somewhere else. I pay up to $250 more for an apartment with limited renovations. 
  

  Your website and leasing office do not mention apartment bathrooms not being fully renovated or that all of your units are not renovated. This is negligent and misleading on your behalf. 

  One of your attempts of appeasement was a $250 credit for the mold, trash, and dirty sinks and toilets. Those things were avoidable if you had  thoroughly checked the apartment before my move in. The tub and shower only received an acid wash and cream caulk, which made them look worse. I was told by the property manager that you will not replace my broken shower door. Maintenance also informed me that you used to paint the tub and shower base, and that my bathrooms could look better. 

  To say I will continue to be unsatisfied shows your lack of empathy and care for my experience. My expectations are not unreasonable nor hard to fix. Your refusal to make these changes due to it being too expensive is predatory and unethical.

  You are charging full price for a non fully renovated unit. Futhermore, to only give me the option to vacate without any solution for compensation or partial refund is disappointing. I am not satisfied with your response and will be moving forward with more action. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello. I am living in sandstone creek apartments at *************, **. I literally moved in 2 weeks ago this is one of the worst apartment I ever lived in my park with the parking. I cannot come home peacefully everyday and sleep. this is 2nd time the towers towed my car without anything. when I signed lease it stated its open parking and plenty of parking without any issues and it usally empty a lot all times. But this is not true its literally zero parking here and anyone can come and park here and go and lot of them who has garages they are just using them for storage and again parking at open parking and some apartments have more than 5 cars for each apartment. what kind of management is this and i notified management already they are stating they wont able to do anything and its open parking first come and first serve and i kind of everyday I wait I wait and turn turn if anyone sneak out So I can park who will remove the car when I come at work at 01:00 AM. i cannot repeat writing reviews and going to all management all time and they stating same thing and do nothing. Please have properties take care of this asap, this is not just to me there are lot of families suffering on this. I would like this fogelman take care of this if not I will reach out to media and local authorities and I am already emailing FOX too.

  Business response

  07/15/2024

  Thank you for reaching out. Our lease is an NAA approved document and does not mention "plenty, open spots". We understand that parking can get tight so we offer detached garages. Please contact our leasing office with any questions or concerns.

  Customer response

  07/15/2024

   
  Complaint: 21986871
  
  I am rejecting this response because:
  
  

  I am not taking about your parking at NAA approved document. I am taking about your Open parking policy here. Even though its closed gate but it never closed and so anyone can come and park here and go. and also there is an code can anyone enter without getting into cell phone number to at Guest entry. Detached garage is not an option and you are demanding and forcing it to take it. If everyone is trying to get the garages then what's the open parking ? for guests ? This is a basic amenity. At least one reserved parking spot should be assigned and I lived in big states in ********** for more than 14 years and every apartment always had at least one parking spot assigned. I need someone to call me and address this issue. 

  Customer response

  07/15/2024

  Also, I am not asking that you are already assigned 1 parking and asking for more car parking spots. I am just asking for one spot reserved for 2/2 apartment. 

  Business response

  07/19/2024

  An amicable agreement has been reached between the resident and onsite management.  We consider this matter closed.

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ********************* *************************

  , KS 66223

  
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in June 1st 2024 and this has been the worse experience since the day I moved in. Maintenance havent worked on what needs to be repaired and that is a list within itself smh. Gnat problems, theyre in the refrigerator and ice maker, dishwasher doesnt work, water been sitting in it since Ive been there we pay for pest control but still had to buy fly insect protectants. The biggest issue is the A/C. It went from barely working to completely going out. As of today June 18 I am still without A/C. Not only that, *** bought several fans and had to get a hotel for 2 days over Fathers days weekend due to the heat index. Management does not accommodate nor reimburse for those expenses. I was told that I had to file a claim with my insurance company for reimbursement! INSANE! Just discovered that water leaks through the seal of my son bedroom window from when it rained yesterday!!!!!!!!!!!!! Havent heard from anyone when I was told maintenance was coming to fix the seal. STILL NOTHING!!!

  Business response

  06/21/2024

  Onsite management is aware of the concerns of the complainant.  After accessing the air conditioning, it was determined that a replacement coil was needed.  A portable unit has been installed until the replacement part arrives.  Maintenance is to prioritize the installation.  The unit was scheduled for pest control to address the reported gnats.  The heavy rains in recent days revealed a leak.  A contractor is scheduled to determine the cause and provide an estimate on the needed repair.  The onsite manager will keep the complainant aware of any additional information as it relates to this matter.

  Customer response

  06/21/2024

   
  Complaint: 21866763
  
  I am rejecting this response because: this is response that was given to me when the A/C initially went out, it is going on day 9. No one hasn't followed up and if I wouldn't of address them yesterday they wouldn't have known it was even fixed. So of course this was going to be their response. It is currently 96 plus degrees, with it being over 80 inside the apartment. I do have a small unit but it isn't effective. I work from home and the unit is by my desk area, it is extremely loud while I have calls and meetings throughout the day. It doesn't cover the whole apartment, the rooms are hot to sleep or to even be in in a long period of time. I have children, I am unable to cook because the stove makes it hotter. I've been buying out to eat everyday since I've been here and haven't been unable to fully unpack, nor take a decent shower without getting out. I was told it will be a long process for the leak because it is coming from the roof, she stated, "I hope it doesn't rain for the time being." No one has even attempted to come seal the window until. Pest control haven't came. on top of them not fixing the minor issue. This unacceptable. I am requesting to be removed from the lease. I've only been here 21 days and dealing with this. 
  
  Sincerely,
  
  *************************

  Business response

  06/25/2024

  After a meeting with the onsite manager today an amicable agreement has been reached.  The complainant has made plans to vacate the community.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed an application for Retreat at Steeplechase at the beginning of May with a planned move in date of 5/17/24. I received 2 separate emails from the third parties that the management company use, one of which stated that I was approved with no concerns, and the other stating that I was denied because I owed money to a previous property. I quickly contacted the leasing office to have this resolved as I do not owe money to anyone however, they were not being helpful and stood behind the denial. Once I went in person and showed documentation that no money is owed I was informed I would need to complete a dispute to ********* (one of the third parties) and that the apartment would be held until the end of the month 5/31/24. I requested an override approval since I was able to verify the information was false however it was not granted on 5/24/24 I was informed by the leasing office they no longer wanted to hold the apartment and that I was being denied; I tried contacting the management office but they refuse to speak with me. At this time I am requesting the money paid as the denial is being done in bad faith and the company is holding the money and gave away the apartment before the date that was agreed upon.

  Business response

  05/29/2024

  Our company has a 2-step process, Two Dots and Rent Grow are used to process applications.  

  Step 1.  Two Dots verifies documents (pay stubs, bank statements etc.) are valid and not fraudulent.  The complainant was approved during this part of the process 

  Step 2.  Once we receive approval from Two Dots, we run the applicant through Rent Grow to ensure there are no evictions, the credit history is good and criminal history is satisfactory.  This is the portion of the process that the complainant did not pass due to owing another community.  At this point the applicant has 2 options in order to proceed with the application process.

  Option 1.  Dispute this decision with Rent Grow, which the complainant did.  This however can take up to 45 days.

  Option 2.  Apply through Liberty Rent and once approved we would submit a ticket to override the denial.  

  The complainant refused to go through Liberty Rent so we were no longer able to move forward with her application.  

  This is our company protocol, and we must remain consistent in our dealings with all applicants.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 17, 2024, I received notification from *************************** and *********************, representing ***** at ************************* Homes, that my final balance post-move out amounted to $1,180.20. After reviewing the statement, I discovered a charge of $900 for carpet replacement. I promptly reached for clarification on the basis for this charge. The explanation provided alleged that I had caused significant damage to the carpet through bleach stains, necessitating its replacement. Prior to surrendering all keys and vacating the premises on Jan. 5th, I conducted a walkthrough of the apartment, capturing the condition on my phone. This documentation revealed no evidence of damage to the carpet or the apartment as a whole. When I requested further details regarding the alleged stainssuch as photographic evidence, the size and location of the stains, and a log of individuals accessing the apartment subsequent to my key returnI was presented with images that could have originated from any apartment, and no additional follow-up was offered.Despite presenting evidence from my phone recording, which includes timestamps corroborating that no bleach damage occurred to the carpet, the property management then asserted that it was ONE stain by the bedroom door that warranted $900 in replacement costs, which is ABSURD! My iPhone recording serves as clear evidence of the carpet's condition, contradicting the claims of damage. In a bid to swiftly and fairly resolve the matter, I initially proposed contributing toward reasonable repair or patching costs, only to be met with refusal by the property manager.The property, managed by Fogelman ***************** forwarded the $1,180.20 balance to a collection agency, adversely affecting my credit standing. I am still disputing the allegations and fabricated charges for the carpet replacement as unreasonable or not in accordance with the terms of my lease agreement or Alabama Tenant Law. I will also be pursuing small claims court.

  Business response

  05/09/2024

  It is not our practice to respond to complaints once accounts are forwarded to collections.  Any dispute or negotiations must go through the third-party entity to resolve.  We have however looked into this matter.  The carpeting in this unit was replaced in July of 2022 and was brand new when the lease holder took possession of the unit in August.  We do not splice or patch carpeting.  Carpeting that cannot be restored to a like new appearance is replaced.  Due to the staining of the carpet this was not possible.

  Attached are the move in inspection documents of the complainant as well as move out pictures and the invoice for the carpeting installation prior to her move in.  We understand that the complainant may not be satisfied with our position, but the carpet damage charges are warranted and will not be adjusted.  Any further questions about this matter should be posed to *************** Systems, the holder of this account. 

  Customer response

  05/09/2024

   
  Complaint: 21681215
  
  I am rejecting this response because: I will be filing suit in small claims court and will be naming Fogelman Management and the property as parties to the suit. 

  
  
  Sincerely,
  
  *************************

  Business response

  05/16/2024

  It is unfortunate that the complainant is not accepting the response.  However, our position in this matter has not changed.  Any further communication should be directed to National Credit System, the third-party entity holding the account.

  Customer response

  05/16/2024

   
  Complaint: 21681215
  
  I am rejecting this response because: *** already stated my next course of action as well as who I intend to name as party to the suit. My position will not change on the matter. Things will be begin moving soon. 
  
  Sincerely,
  
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