ComplaintsforNational Street Rod Association

• Initial Complaint

  07/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Accidental double billing of registration fee - $40 billed twice. Customer and business disagree on fault - after numerous exchanges, NSRA still refuses to adjust the double-registration fee. Customer has been treated rudely on the telephone and has received the same basic explanation - that business could not possibly have been at fault (not necessarily true) and that because of the business' refund policy (no refunds after May 12th), no "refund" is possible. Customer did not seek a "refund" per se, but simply did not want to be billed twice for the same exact registration fee. Customer used the NRSA's online registration process and therefore supplied credit card information; NSRA put through the same charge twice for the same registration of the same car-show event. NSRA justifies not adjusting the double-fee by noting that other persons register twice - an explanation that is irrelevant and makes absolutely no sense. Despite NSRA's denials that they do not "retain" credit card information, the registrations are still processed by hand - as evidenced by the "doctored" registration form that NSRA printed out at their own headquarters. Clearly, an error was made here by someone - regardless of fault, NSRA could have simply made a customer accommodation. The no-refund date (May 12th) and the date of the second erroneous registration are the same - May 12th - customer could not possibly have known that the second registration went through on the same day on which "refunds" no longer are allowed. In short - something is "fishy" here - the point being, the business - a million-dollar-grossing business - could have simply made an accommodation for a long-time member. Instead, NSRA insists on keeping the extra $40, banking on stonewalling customer behind the "no refunds after May 12th" policy. Customer most recently was told by event organizer to "Give it up!" Unprofessional and rude.

  Business response

  08/16/2023

  Good Morning *****,  I have attached a copy the letter mailed out on July 26th, 2023 for response to Complaint Thursday, July 13th, 2023 #********.

  Thank you for your help with this matter

  *************************, National Street Rod Association

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩