ComplaintsforGame X Change
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a ps4 from Game x change on 6-10-23 and when I finally hooked the game up to play it wouldnt even come on. So I went back up there got a new system, it cut on but then my joystick wasnt working so I had to go back up there and take the joystick back. I would jus love if u guys can reach management and get them to check out their items before they put them on the rack for sale and its broke thats bad business and then make you use store credit for a game that was broke in the first place im highly upset that isnt how you do businessBusiness response
07/28/2023
BBB has a message from the business:
Business stated that this is a used game store and they check items for malfunctions however, older/used systems tend to stop working due to certain factors, not limited to, climate of the store and shelf life. Upon viewing the complaint they called all the stores in the local area and was not able to locate a customer who had a transaction for a ps4 and would request the consumer upload a copy of the invoice or receipt showing the correct date of transaction.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.