15 Customer Reviews
Review from Rick G
1 star06/15/2024
Very dissatisfied with the customer service from the Athens, TN facility. One of their drivers backed off the road before reaching our lot and damaged a culvert pipe. The Loss Prevention Manager tells me they are not responsible for the damage their driver did on the way to my lot. I’m not sure how far from their plant their perceived responsibility ends. This driver was overheard asking the tow truck driver if he was the same driver the pulled him out before. I’m not sure how many incidents one driver can have and SRM still employing him. When he backed off the road, and nearly rolled his truck over, concrete spilled out and flowed into the stream without any apparent attempt to clean up or contain the spill. This incident speaks loads of the integrity of the management team at the SRM Athens facility.Review from Denise M
1 star03/29/2024
They asked for measurements, so we gave them to them. The employee miscalculated the amount of concrete needed, and so when the concrete was delivered they were about a yard short. Now my mom is being charged for THEIR mistake, and they won't budge on the price. She is being charged for ANOTHER delivery fee along with other fees, even though they screwed up. Do NOT use them; when they make mistakes they will not own up to it and make it right.Review from Stephanie V
5 stars01/09/2024
SRM has the best price in town. The are very reliable, my sales representative is very responsive, dispatch helps resolve scheduling conflicts and always manages to fit us in the books! Concrete is delivered on time with no issues.Review from Terry P
5 stars10/11/2023
We have poured concrete with these guys for multiple years now and are quite happy with their concrete and service. Dispatch is good and we have experienced very few problems with SRM. I also really like our salesman and the pricing is usually predictable enough that you don't have to call for pricing for every job. ***** *******Review from Pate J
5 stars10/11/2023
Great concrete supplier to work with in the *** *********. Competitive rates, sales team, and accounting are very responsive.Review from Frank T
5 stars10/11/2023
SRM sales and quality control staff have happily put forth extra time and effort to help get a technical, but relatively small project, launched. Thanks so much.Review from Jason S
5 stars10/09/2023
There awesum people to work with. On time and concrete is always great!Review from Jose R
5 stars09/21/2023
We have poured with SRM since we started 5 years ago. Can't say enough about these guys. Even though we are a smaller customer only 5,000 yards per year or so they still treat us like we are important. Drivers are all great and they have mostly new front dumps which no one else has here.Review from BUNCIE G
1 star09/13/2023
I had concrete brought to my home in Whitwell, Tn on July 13, 2023 for 2 side walks. It looked great to begin with and now I have orange spots all over it. It looks like rust and to be honest, it's embarrassing to tell anyone that it's only be there 2 months today. I contacted the local office and was told that concrete was made from rock and minerals and there's no control over the color. I then contacted the main office and was assured that she would stay in communication with me. I heard from her one time and i have left other messages with no response. I told them I don't want any refund. I wanted the sidewalk that I paid good money for. I guess they have cut off communication with me. I'm very disappointed in this company and at the least I feel someone should have come and looked at it. I really wonder if any of these employees would want an orange spotted sidewalk at their home.
Smyrna Ready Mix Concrete, LLC Response
09/20/2023
Our team visited the property 9/20/23. They concluded that the contractor used an interior concrete sealer on exterior finished concrete. This caused the discoloration of the concrete.Review from Justin B
5 stars09/12/2023
Scott is the man!! I love getting concrete from these guys. Whenever I need something he always makes it happen!! Awesome service great drivers and perfect concrete every time!!
Customer Review Rating
Average of 15 Customer Reviews
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