ComplaintsforLion Real Estate Group, LLC

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I applied for the **************** in ********* ** April 12, 2023. I was told that it was a $50 application fee and a $350 administrative fee which would both be collected at the time of application and that if for any reason I was denied the administrative fees would b returned promptly. I have been trying to recover my $350 since April 13th. They keep giving me the run around at the apartment complex. I call everyday and everyday its different story as to why I have yet to be refunded if they answer . They are screening phone calls from me and suddenly the office manager is never available. I asked for a corporate phone number to which I have called and left two messages and no one has returned my call. I asked the property manager for the number to speak with whom she is speaking with and she would not give it to me. I am unsure what to do in this matter because I am unable to afford an attorney which I feel at this point I need.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My issue is that I have submitted work requests to replace my dryer due to not functioning properly almost 3 months ago. It has destroyed my clothing by creating holes and even gets caught in between the drums in the dryer. I requested to be present when the technician enters my apartment and asked to schedule for them to complete this. We scheduled more than 5 times for a technician to do this maintenance request with the leasing agents. Technician finally came on the last scheduled day but was 45 min late from the time the leasing office had given me. He did not replace/fix my dryer and said that he needed to look for a replacement and leasing office will reschedule for once he found a replacement. Weeks go by and there was no communication. Finally, I emailed the leasing office, and they are refusing to schedule a time for the work order to be completed. The rental property makes you rent your washer and dryer and refused to remove the dryer charge from my rent bill. This request has been open for almost 3 months now, and leasing office is not accommodating to my requests. I want a scheduled ************* for the technician to work on this work request. I also want a refund for dryer rental for the past 3 months and the dryer rental to be removed until the dryer is working properly.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  i applied for an apartment on 04/19 for the ******* of hermitage. toured the property with ****** on 04/18 around **. explained to her that I had a current active lease in boston until august of this year 2022 that I was looking at units available for july of 2022. noted to her explicitly that the boston lease would overlap 1 month with the lease at the *******. she said that would not affect the application process. she also told me that the application process would be 72 hours MAX. received multiple points of contact AFTER submitting the application about requiring a lot of additional paper work and verification of the current lease and my current employment (contacting my employer by phone). received notification of the denial of the apartment application on 04/27. followed up with a phone call to ******** manager ****** almost immediately after the notification. she could not provide a clear explanation of why the application was denied. She said it could have denied to a current balance on the lease which I told her that I have a current balance on an ACTIVE lease in boston while the ledger provided, shows no past due balance. she confirmed with ****** that the ****** ***** confirmed no past due balances on our lease. ****** mentioned that my rental verification was the reason why the application was denied but couldn't explain what that means. she also mentioned that within the rental verification process, they had determined that we had not given our current landlord adequate notice of terminating our lease. This is not true. I contacted the ****** ***** afterwards asking them about the information which was provided to the *******. they confirmed that all provided paperwork verified i am compliant with their processes and procedures to terminate my lease. I have followed up multiple times with the ******* for clarification on the denial of my application and they cannot clarify the reasoning.

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