Additional Information for Daily Wire

This company has a pattern of complaint that alleges Billing and Collections Issues, Refund or Exchange Issues, and Customer Service Issues. Specifically, Consumers are alleging they cancelled their membership months ago and were still billed for an annual fee. They also state they've made numerous attempts to reach Daily Wire and their messages are not being returned. One consumer alleged he was charged three membership fees and that Daily Wires customer service is non-existent.

On March 7, 2022, BBB contacted the company to request their voluntary cooperation in eliminating the pattern of complaints.

On March 17,2022, the company responded with the following information as a means to eliminate the pattern:

We, the understated parties, having discussed the pattern of customer complaints filed against The Daily Wire over the past twelve months, hereby agree to eliminate the pattern of complaint through the procedures or steps outlined below. We further agree to abide by the promised terms.

1. We are aware that complaints brought to the BBB are due to automatic renewals of our subscription-based services. The Daily Wire sends out an email notification prior to any subscription being renewed with the subject line, "Renewal Reminder & Thank You." Members may self-serve and cancel their membership at any time by logging into their accounts at www.dailywire.com.
Under The Daily Wire's Terms of Use, customers are not eligible to receive a refund after the subscription has renewed; however, The Daily Wire reviews requests for refunds in extenuating circumstances on a case-by-case basis. The customer may cancel their subscription at any time. Our Terms of Use communicates that if a member chooses to cancel their subscription, they will not receive any refund, but that their access will continue until the end of the current subscription period. All members accept our terms and conditions upon joining and they are accessible for review on our website. We stand by our terms and conditions.

2. We are aware that a spike in complaints brought to the BBB was due to a new product launch of physical gift vouchers around the 2021 holiday season. We have evaluated our vendor selection and have rectified the situation. Since addressing our vendor management issue, we have not seen any new or related issues as of February 1, 2022.

3. Our members are of the utmost importance to The Daily Wire. We are working to increase the size of our customer service team to better serve our members and support our company's growth. We have added new leaders to our team who are enhancing our membership experience through process improvement, technology upgrades, metric-based performance, and proactive assessments of support needs with future product releases. We are committed to providing our members with world-class customer service.

BBB will monitor this company's efforts and this aspect of the Business Profile will be updated once additional information becomes available.