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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In 7/21 I was having vent cleanliness issues. A tech dispatched for duct cleaning info. Tech stated it was mold around my downstairs air vents (1 in particular). I also needed air duct sealing due to the age & poor insulation around duct system. This would also help on electric bill (it didnt) & temp regulation between floors. Said an air scrubber would purify the **** *** would not have to worry about recurrence as long as I lived here. No mention of attic insulation/ductwork issues. At the time, was not offered to keep any info that came with scrubber.Heat yearly membership inspection 12/21 & AC on 6/22 (which I question itself - done w/in 15 mins. Never went upstairs, etc.). All passed (all green). No duct, insulation, or condensation issues mentioned. I already have dehumidifier downstairs. And kept decent documentation.Now, 7/23 - Mold back hot & heavy. Growing faintly all over kitchen cabinets/corners. Air scrubber light off. Plumbing & HVAC dispatched. Was told it was mildew, not mold (both are defined as types of ********** defines mildew as a type of mold or fungus). Causes lasting moderate allergies when attempt to deep clean off kitchen surfaces. Scrubber cell needs replaced ~ every year. I would not have spent $1,200 if I knew it would be $360/year to maintain. Stated mildew from vents being closed too much so air travels up to 2nd floor (Kept in same position since 19). And attic/upstairs duct need replaced. Costs another $1,250. This issue was not addressed when I paid $3,000 the 1st go-around. Nor mentioned in inspections.The supervisor I spoke to said he could not speak for the techs/work/inspections provided - he was not with the company. And could not see old pictures due to new software. Hed throw in air cell if I did $1,250 duct work. This is the same business it was in 21, and should take accountability. I should not have to pay to fix an ongoing issue that I paid to be fixed 2 years ago. And informed at that time the issue was resolved.
Business response
08/17/2023
WE have reached out to the customer and have scheduled an appointment to resolve this issue ,Customer response
08/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Maynard falsely advertises that they diagnose and repair water softeners. When ***************************** arrived on site he told me they do not work on them at all and the web site is false. He still charged me $79 to quote removing the water softener. Maynard needs to remove this web site and refund me the $79.*******************************************************************************************************************Business response
06/06/2023
Good afternoon -
We have reached out to **************** and agreed to refund the diagnosis fee. This is out of good customer service and we feel our service tech did tell the customer to contact the direct manufacture rep for the area to not void any warranties - this system was not hooked up or running and not operative for the service. Some water treatment systems, like the brands we sell can be serviced by any company but not some **************** like Rain soft . Please let me know if there is anything further you need to resolve this complaint- thanks
Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
******* was called to repair an AC leak in warehouse at 912 Twin **** Ct., *********. They went on July 7, 2021 and gave the bill of $383.00 to the tenant. The next day the tenant called and said the AC was still leaking. I called ******* back, and they said they would go back on the 9th to make sure it was fixed. After the serviceman went back on the 9th, he called and said he was not going to do anything unless I agreed to pay an additional amount a little over $600. I said I was not going to pay for a job that wasn't corrected in the first place and didn't intend to pay any more to do what they agreed to do in the first place. I called and had someone else go out and correct the problem for $325. I received a ******* invoice #XXXXX dated 8/17/21 for a bill of $531. Copy attached. In addition to the charge of $383 on 7/7/21, there is a labor charge of $148.50 on 7/9/21. There was NO labor or anything done on 7/9/21. I mailed a certified letter on 10/27/21 to ******* saying I would pay for the PVC pipe charge of $194.00 if they could show me the receipt for the material BECAUSE that is a lot for PVC pipe. The leak was not fixed, and I will not pay for a job that was not done. I did not receive a receipt for the materials used. I continued to receive invoices from *******. I received a certified letter on Jan. 28, 2022 from ******* stating that if I did not pay $531.00 by Feb. 10, the bill would be sent to a collection agency. I am sending a copy of the invoice and billing detail. I am also sending a copy of my certified letter to them. We have used ******* in the past for business and personal, and we have recommended them to others in the past. We were very disappointed with the response we have had with this issue. The company has changed, and the gentleman that was with them before is no longer there. Never a problem before!Business response
02/28/2022
Business Response /* (1000, 8, 2022/02/25) */ Thank you for reaching out ***** as we apologize you had to take the long route of going through the BBB to get this resolved. We have reviewed your account and the details do appear to match as you have reported. There was a disconnect between the billing department which was just reading paperwork and with this issue not getting escalated to the correct person internally. As your request in this matter, we are adjusting the billing to a $0 total as the repair you had agreed upon did not solve the problem you had called for. Thank you for your patience with ******* in this matter. We will have accounting send documentation for your files that there is no outstanding balance. Consumer Response /* (2000, 10, 2022/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very glad to get this resolved only after having to get the BBB involved. I am grateful for the BBB's help in this matter.
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.