Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid $9.99 for access to online ***** Calling app. Recently the app started offering a paid option. My free option still worked for awhile, but now no longer works. It now requires me to pay a monthly subscription to use the app when I have already paid for its use with the one time fee. I reached out to ****** ******* via email twice with no response. Please restore access to the app.Customer response
03/26/2024
I sent a follow-up email but perhaps it was not received. After I submitted the complaint, I checked and I suddenly had access. So ****** ******* must have resolved it but never emailed me a response. So please cancel the complaintInitial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Many years ago, I purchased the ***** Calling app by author *********************. After ********************* died, ****** ******* began charging a monthly fee for the app in December 2023. I received an email stating that my app would not be affected by this change and that I would continue to have free access to my app. I have sent 4 email complaints that my app no longer allows me to access the daily readings. ****** ******* responded that they are working out the bugs. To date, I still cannot access my app other than advertisements to purchase all of ****** ******* collections of ***** Calling devotions by author *********************. I paid for this app. I would appreciate ****** ******* restoring access to my app. Thank you. ***************************
Business response
02/08/2024
Contacted the user via the number provided in the complaint twice and was sent to voicemail both times. We left a message to call us back for additional assistance with the ***** Calling App. We also sent the user an email to explain the steps necessary to access the resources in the app as well as informed the user of a coming update that should fix some additional stability issues in the app. We're happy to continue following up with the user to make sure they have the best possible experience with the ***** Calling app.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Information of the purchase: Confirmation #********?Purchase Order #?INFLUHON022522 On march I paid for 10 "********** Cultural" books. They sent me a box with books that are not mine.They have told me that they have already made the refund, but my ************* asks me for a note from the seller to start the refund process. I have asked them for the note in different ocassions, but I have not received a satisfactory answer.Now, I want to be reimbursed $93.95 that I paid for the 10 books, $105.26 that I paid to DHL to have them shipped to ********, $10 for the cost of clearance from Honduran customs and 10 for compensation. In total I want to be paid $219.21.Business response
01/10/2023
It is unclear if this purchase was with us directly or with a retailer/ministry. We cannot give refunds on purchases that are not made directly with our organization and refunds should be requested by the point of sale. If this was purchased through our organization, this complaint should be sent to **********************************************.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.