Customer ReviewsforRegus Management Group, LLC

I am writing to formally complain against Regus Management Group regarding undisclosed fees and difficulties in canceling my contract.On October 23, 2024], I entered into a 24-month service agreement with Regus at a rate of $59 per month excl. VAT, as advertised on their website. However, after signing the contract, I was informed that $9 would be added to this monthly fee. The $9 monthly charge was only communicated after I signed the contract. Had this been disclosed upfront, I would have considered other options. I believe this constitutes a misrepresentation, as the full cost of the service was not transparent.Upon learning of the additional charge, I immediately sought to cancel the contract, as this fee made the terms unacceptable. However, to my dismay, Regus has adamantly refused to allow me to exit the agreement, insisting that I am bound for the full 24 months despite the undisclosed fee. This lack of flexibility and understanding is deeply disappointing.I am reaching out to the BBB in the sincere hope of resolving this issue in a fair and just manner. Due to this lack of transparency, I am seeking a full release from the contract. I firmly believe that companies should be held accountable for clearly disclosing all fees before finalizing agreements, and I trust that this complaint will prompt Regus to address my concern.Thank you for your assistance in this matter.

Just stay away. This is the worst place as they have absolutely no communication efforts with their customers. Every attempt to contact them, routes you to the web portal where there is no accountability and no response. Please do not sign a contract as you will have no recourse if you're unsatisfied with their service beyond the expiration of the contract.

On February 28, 2024, I paid my first months rent and a deposit with my debit card for an office space at ********************** at ************************************************. The lease was on a month to month basis. Ive had a couple of other billing issues with this company that have been handled for the most part. After they switched my office without prior notice, I was charged for both offices on March 7th, showing at the least Regus incompetence and at most their greed. I had to fight to get my refund- only with the approval of the old manager. As I have cancelled my short-term lease, they have charged me a restoration fee on July 19th for an office that has no damage (and they switched me to this one at the last minute by the way). And they also charged a late fee on July 14th while I was addressing this issue. According to them, the restoration fee is for normal cleaning and any repairs for maintenance beyond normal wear and tear". The office is in the same condition the day I first set foot in it. Plus, theres a cleaning crew that comes into the offices weeknights for cleaning and trash removal. Also, I have not received the deposit that I requested per their terms (retainer will be returned within 30 days of request) on July 31, 2024. I have sent a complaint to the attorney general. I do not recommend working with this company. I wish I had read these reviews; it could have saved me from this toxic business.

Very unethical company that will try to take your money through automated invoices. The only way to contact them is through email or regular mail. There is no customer service to call. They are currently in Chapter 11 bankruptcy proceedings.

If I could give them 0 stars I would. This terrible company preys on small businesses. I was charged over $6k for 3 months month to month rental in a small office and $2k deposit. They dont care about their customers. I literally have to email and call so many times for any resolution. Of which I still have none. Run far far away from this terrible company.

Will not stop calling me. They call around every 30min-an hour every day.

They are SO shady and scammy. They constantly send me random invoices for services I don't use and require additional retainers because I refuse to have a credit card on file. They increased their rates and never informed my business, claiming they sent an email which we never recieved. There is no person to talk to and they direct you to their stupid portal for customer service who take WEEKS to respond and you have to keep following up.

They keep charging a false fee that I never requested. They did not correct the invoice, and there is no other way to pay the rent on time that I should have paid. I called and emailed them every day, but I haven't received a response. *****************, *******

Company charged me and renewed my lease without my consent. **************** literally called me an a****** and hung up. *********** location in ******. Person's name was *******. Save your *****, ***'t go with this company.

BEYOND frustrating experience with both ******* ******** and **** *****, as theyve consistently ignored issues generated on their end, resulting in us being overcharged several times. This led to nearly 2 thousand dollars in extra fees for a one-month co-working contract that was never properly canceled. Despite acknowledging the mistakes, there's still no sound resolution (since July 10th) and the only communication Ive gotten is that my issue has been 'escalated.'I'm not sure what everyone else's tolerance is for the 'it's been escalated' excuse, but after over two months of hearing it, it's become quite comical.We originally signed a one-month contract for $358 x2 people, but since then, we've been billed several times with no understanding why (even the Sales Manager can't figure out why) with no resolution.