ComplaintsforAlgonquin Properties, Inc.
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our property management cannot work as a team because of our joke of a board and as a homeowner cannot keep allowing my investment to be taken away or reduced since if anyone drove through our property no one would offer a fair price for my home and I pay ****** a month and am embarrassed to live here. Thie place has become a joke and out of options at this pointBusiness response
07/30/2024
Algonquin appreciates your passion towards your community and the preservation of home values for yourself and your neighbors. We continue to work hard to navigate the challenges with the current board of directors. We have recommended since May that the ****** in contract at Ridgeline be terminated and a replacement found for failure to meet the terms of the contract signed by the current BOD president. We were finally given the approval needed to do that just a couple weeks ago, we immediately sourced a new ****** service, at a lower cost for the community beginning in August. The issue you reported has been remediated and I have every confidence that with this new service there will be fewer problems. We also plan to remind the community of their responsibility in the disposal of large / bulky items.
We really like the ******************* and we are looking forward to helping with deferred maintenance and bringing you and your neighbors together.
Customer response
07/30/2024
I have reviewed the business response and accept this resolution.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been contacting the *** since mid March about a violation that was given by a *** board member. I requested a hearing in March. I received a fine in May without a hearing. Algonquin finally asked on 05/25/23 about me providing 3 dates to discuss after the fine issued. I responded and I stated any Saturday, so approx 20 -25 dates for the rest of the year. There has been no response or communication and have sent 11 emails. Additionally, reported dangerous condition after the most recent storm and no response.Business response
06/19/2024
*******,
We are aware of the violation that created your request for a hearing and we at Algonquin Property Management are not aligned to the issuing of the violation or the fine associated with it. The current BOD at Ridgeline requested that the violation be issued siting rules and regulations that we don't feel apply. We understand that the items in question have been in place for 18 years or more and have not until recently posed any issue with your neighbors or prior boards.
We want to be partners with you and the rest of the community to preserve and increase home values and maintain a positive living environment for everyone. We will work with you to try to resolve the open issue thru the hearing process and there after, if that proves unsuccessful.Customer response
06/20/2024
I have reviewed the business response and accept this resolution. Thank youInitial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Management is completely unresponsive; when you do receive any sort of acknowledgement from a living, breathing life form, your request will be deferred for an unlimited time. Not sure how this can be called "professional" services.Business response
05/09/2023
Good afternoon ******,
We appreciate you reaching out with your concern! Here at Algonquin Property Management, we strive to make sure we are meeting the needs of the *** boards that we represent as well as each individual homeowner. I am so sorry to hear that you have had a hard time getting your issue resolved. Please feel free to email our management team at ******************************** to have your request reviewed and resolved as soon as possible, or call our customer service number at ************ for immediate assistance.
Initial Complaint
01/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We received a check in the amount of $6,216.15 for reimbursement from the Feb freeze for water mitigation. The check bounced. They were notified and said they would reissue. After 2 weeks, did not receive the check and they said they had closed the acct and to let the new Mgt company know-to which has not respondedBusiness response
04/14/2022
Business Response /* (1000, 13, 2022/03/25) */ We sincerely apologize for any inconvenience caused to the homeowner. Homeowner was given a check for the stated amount. Shortly after the check was sent out, management companies changed. All bank accounts and monies were transferred to the new company and the community was notified. Algonquin can no longer help in the case and all further responsibilities on this dispute should be dealt with through the new management company. Consumer Response /* (2000, 15, 2022/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.