ComplaintsforArlington Auto Services & Sales

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid **** for a brand new compressor, about a year ago. After about six months of having it installed, along with ** service, I started to have issues. Within a year, I have had to get it serviced three times, in which I have receipts. This time, it was blowing warm again, and I was advised to take it back to him. He initially told me to buy the ** compressor line because he was sure that this was the issue. I got another opinion. I was advised against this. I went back, he then stated that I needed a new compressor. I paid him for a brand new compressor about a year ago on my car that isn't driven much. For obvious reasons, I was suspicious and continued to question. I kept pressing and he stated, "because you were a good person I'm going to just pay for you a brand new compressor and you can just pay me the labor to put on the new compressor." This did not sound logical. After some time my car was placed back on the rack. Thankfully his mechanics were honest. He looked at my car and determined that it was a simple wire that needed to be connected. After I saw that he found the issue that took less than five minutes **** begin to rush me into the office and stated that it had been a miracle and that he needed to talk to me alone in the office. I could tell that something was off. **** praised how God had sent a miracle and that I no longer needed to pay all of the money to have a new compressor and the extra work done but that now I only needed to pay him about $200 and I could walk away. I didn't feel like I had much of a choice so I paid it. I questioned what he actually did. He could not explain it. Per usual, I asked for an itemized receipt. **** gave me a basic reciept with just the amount charged. He told me whatever he needed to tell me to get whatever money he could get from me. It has now been about two weeks and my ** is blowing warm again. I took my car back to him. **** yelled and told me to get away from his business because I did a ****** review.

  Business response

  05/30/2023

  This lady came as she said  year ago and replace ** compressor, now days she came to the shop because the ** is not working again, the lady said she was in another shop and they told her she needed another compressor,

  she came here to the shop asking how much to put another compressor, after checking the car we told her that the compressor is good, but it has electric problem , she asked how much to fix it , we told her 150$

  and she said fix it, and we fill it up again with ***** with no charge, after that we found the leak from the ** hose, we told her about it, if she want to fix it or not , she said i don't have any money to fix it today 

  then she left, she came back almost after a week with ** not working, we told her that you already know about the leak and you said i don't want to fix it now, because of the money then she said you need to fix it for me for free

  and we refuse to fix it for free, after that she left us a bad review on ******* and kept calling the shop and calling us all kind of bad words and she still came back again almost after tow weeks asking to fix it again then we refuse to do any service for her because she is looking to make some trouble

  Customer response

  06/01/2023

  Complaint: 20025133
  
  I am rejecting this response because: the business refuses to respond nor speak with me to resolve this issue. 
  
  Regards,
  
  ***********************

  Business response

  06/08/2023

  she already know the respond 

  she has a leak from AC hose, the first thing you need to do is replace the hose, after that you can check if there is other leak or no

  if she asked in a good way from the beginning i would have done it becase i told her that already when she was her the last time but she insist on free

   

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