ComplaintsforBig Cartel.com
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a hoodie for my son on 12/25/2021 for Christmas. I paid $88.52 through PayPal. Transaction number *****************. The shipping was going to take awhile due to it being the holidays. I don't remember how long but about 2 months later my son reminded me about it and he never got it. I went to website and filled out contact me info. It was too late to dispute charges on PayPal. I was never contacted. My son sent messages and he said he was blocked on social media.Business response
10/13/2022
We're sorry to hear you had a bad experience with a seller! Big Cartel, LLC is an e-commerce software platform that provides hosting for online stores to sell goods. Since we are not directly affiliated with the stores who sign up for our services to sell, we do not play a role in order fulfillment, shipping goods, issuing refunds, or have access to any goods or funds transferred between stores and their customers. All shops are independently owned and run.
This complaint appears to be directed at a store using our software services, and would need to be filed with specific merchant the customer ordered from in order to reach a resolution. Our merchant agreement explains our company and role in greater detail at: https://help.bigcartel.com/merchant-user-agreement You can reach the seller directly by replying to the order confirmation you received, or through the contact link in their shop website. For more details and information on pursuing a chargeback with your card provider or PayPal, please see: https://help.bigcartel.com/missing-orders
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.