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            Business ProfileAZUMA Leasing

            Appliance Rental

            Contact Information

            2905 San Gabriel St Ste 218

            Austin, TX 78705-3541

            Visit Website
            (866) 233-5071

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2905 San Gabriel St Ste 218, Austin, TX 78705-3541
            BBB File Opened:
            11/12/1999
            Years in Business:
            31
            Business Started:
            1/1/1993
            Business Started Locally:
            1/1/1993
            Alternate Business Name
            • AZUMA Leasing CT, L.P
            Business Management
            • Mr. Clint Borchgardt, COO
            • Mr. David E Cortez, Director of Customer Service
            Contact Information

            Principal

            • Mr. Clint Borchgardt, COO
            • Mr. David E Cortez, Director of Customer Service

            Customer Contact

            • Mr. Clint Borchgardt, COO
            • Mr. David E Cortez, Director of Customer Service
            Additional Contact Information

            Fax Numbers

            • (888) 441-1474
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Today Azuma was to pickup a Washer and Dryer that I lease from them from my old house, which will end our contract with them. My current residence is approximately 25 minutes away. We received a window of pickup to be between 12pm and 2pm CT on 10/14/2024. At 11:15am CT Azuma called to inform me that the driver was onsite. My pregnant wife quickly got everything in order to get over to the old house to allow them access to collect their equipment. She arrived at 11:45am CT and only to find out the driver would not be waiting.What is the point of offering a window of time for pickup, if you aren't going to follow it?
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicole C

            01/17/2024

            I hate this company from day 1. I should went w my gut. Day of delivery man shows up late w a personal excuse after calling in several times asking where is he. He takes pics of but leaves out a dent on dryer. Dec 23 bank shows proof $58 check paid and Azuma charges$137 which paid in full. Azuma remotes in disconnects washer which if I know this was part of agreement I would have never agreed to. They say they reset it for 5days and still nothing ask for a tech one can't come out for 5 days. The lies , with holding info by placing u on hold forever. Also being told u can't pay them by check unless u do a online checking which I did and still ended up in this predicament and also being over charge for insurance fees when u can prove to them by emailing them at mail @ azuma.com that u added them to ur own personal renters insurance.

            AZUMA Leasing Response

            01/19/2024

            Hello
            I'm reaching out to you to apologize for the lack of service that you have expressed in your review.  I understand that we were able to get a technician out to service your Washer on Thursday 1/18/2024 and I'm hoping that you are happy with our attempt to resolve your issue.



            Sincerely, Thank you so much for your business
            Read 1 More Customer Review

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