62 Customer Reviews
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Review from Chuck R
1 star10/21/2024
***** this company. Do your research before submitting any reservations. I recommend speaking live to an agent and asking questions verses applying online for a rental. Ask about the ** verification process. The tiniest mistake can cost you.
Outdoorsy, Inc. Response
10/28/2024
Hi *****, we're very sorry if there's any confusion with your booking. Should you have any questions or need assistance, please don't hesitate to contact our Customer Support team via chat or by calling ************. We're available 24/7, and we're always happy to help. Thanks for your feedback!Review from Drew H
1 star10/16/2024
A company that is all about the hosts and not the customers. DO NOT BOOK WITH THEM. They set it up so that customers are only allowed to leave good reviews; they do not allow you to leave reviews about the cancellations with no refunds.Outdoorsy, Inc. Response
10/21/2024
Hi Drew, we're sorry you're dissatisfied with our cancellation policy. We understand that plans may change; however, please be advised that any cancellation is subject to the host's cancellation policy that was agreed to at the time of booking. Upon reviewing your account, it appears that your host has a "strict" cancellation policy for their listing which stipulates that no refund if the booking is canceled less than 14 days before the trip's start date. We apologize for any frustration it has caused you. Additionally, we strive to do everything we can to maintain a fair and balanced marketplace, and part of that is ensuring both parties have the ability to provide feedback; however, please be advised that the option to leave a trip review is only applicable for completed bookings. Should you have any questions or concerns regarding our cancellation and review policies, please don't hesitate to contact our 24/7 Customer Support team via chat or by calling 877-723-7232. Thank you for taking the time to provide us with your feedback.Review from Tim M
1 star10/10/2024
The worst customer service EVER. No help no call back and as far as I'm concerned there just as bad as the rv owners. We were scammed and this company offers no assistance, no vetting of their clients it's 1 800 scamOutdoorsy, Inc. Response
10/18/2024
Hi Tim, we're terribly sorry to hear you were a victim of fraud and were taken advantage of by someone who used Outdoorsy to get you to pay them directly outside of our secure platform. Our customers' security on the platform is paramount, so thank you for sharing your feedback and bringing this to our attention. We always warn against communicating and transacting payments off-platform; hence, the multiple warning banners we display throughout the booking process to never communicate or pay using Zelle, Venmo, Cash App, Western Union, wire transfer, or any other off-platform methods, and to report any instances of hosts requesting you to do so. Please rest assured the incident has been reported to our Trust and Safety team for immediate action. Since your transaction didn't occur on our platform, we recommend that you contact your mobile payment service directly to discuss with them regarding your options for getting your refund. Once again, thanks for your feedback!Review from Ryan M
1 star10/08/2024
They're terrible. Be prepared for them to not care AT ALL if you have an issue. I was given a camper with full tanks of old people's pee and p*** It was disgusting, smelled horrible to the point of making me sick, and bathroom was un-useable. Fridge had moldy food. Disgusting. Very nicely put in for some reimbursement. After 3 months of waiting for a response they said since "I don't have proof" they won't do anything. A hundred bucks was offered. Wow. Do the owners have proof of not giving me a camper with all these issues? No. But they take their word over mine and won't meet in the middle. Stick with one of their competitors.Outdoorsy, Inc. Response
10/10/2024
Hi ****, we're very sorry you had a negative experience with your rented RV and our dispute resolution process. That's certainly not the experience that we want for you. Upon reviewing your account, it appears that your case was referred to ********** to make a fair, unbiased, and legally binding decision. We'd like to reassure you that this is the fastest way to reach an amicable resolution to your dispute. Additionally, cleanliness is extremely important to us, so please rest assured that we've passed your feedback along to our Marketplace Quality team so we can review the host's listing and ensure that our hosts are always complying with our high standards of safety and cleanliness. Should you have any further questions or concerns about your dispute, please don't hesitate to reach back out to our Resolution Specialist directly within the email thread that you've been communicating. Your time is valuable, so thank you for taking a moment to let us know about your experience.Review from Scott F
1 star09/25/2024
This is the worse company. Be careful renting anything. They believe the hosts when the host is ripping you off. My word with proof that the host lied, cheated and stole from me and my family. Thinking this was going to be great, and had a great weekend with my family, turned everything in, and then stole my deposit. Outdoorsy let them, and took another $300.00 from me. They are cheats. If i could give them a negative star I would. I wasted 2 mths chasing my money. I am your customer ********************** you forgot that. DO NOT RENT FROM THESE CHEATS.Outdoorsy, Inc. Response
10/03/2024
Hi *****, thank you for posting a review, and we're sincerely sorry you had a less-than-perfect experience with our platform due to a security deposit claim and an additional charge for damages on your rental. Upon reviewing your account information, it appears that you've been in contact with our Resolutions team regarding your dispute being sent to ********** for legal arbitration, so please feel free to reach back out to our Resolution Specialist directly within your email thread for any further questions or concerns. Additionally, we'd like to reassure you that we take all disputes seriously; therefore, a thorough investigation of all evidence provided by both parties was being conducted to reach an amicable resolution. Once again, thanks for your feedback!Review from Ryan V
1 star09/17/2024
If you own an RV - do not allow a renter from Outdoorsy to use your vehicle. I had several successful renters take trips in my RV but finally someone evaded their detection and texted my RV. The process for damage to a vehicle begins which means Outdoorsy sends the claim to the ***************** and then they do nothing further. The Renter was an uninsured driver and despite not having auto insurance they told Outdoorsy they had a policy with Progressive. After checking records, Progressive told me he had been declined coverage 1-years earlier due to his driving record. Outdoorsy wound then not proceed with any fixes, repairs or assist in anyway until they received a declination from Progressive, which never came as they did not have a policy with the renter. Months into this process no assessment of damages had been made, no repairs started, and no one at Outdoorsy will move forward. Im left with a damaged vehicle that is inoperable to me sitting outside my house. Please do your research and find a reputable company if you wish to rent your motorhome. -****Outdoorsy, Inc. Response
09/27/2024
Hi ****, we're sincerely sorry you've had a less-than-perfect experience with our platform due to a damage claim. It is our goal to provide a smooth and easy claims experience, so thank you for taking the time to provide us with your feedback regarding our service. We understand that this can be a stressful time and that it's frustrating to wait for a claim to be finalized. Our Claims team strives to finalize all claims within 7 to 10 business days; however, some take longer to resolve. Should you have any questions or concerns about the status of your claim, please don't hesitate to reach back out to our claims *** directly with your email thread or contact them at ************ Mondays to Fridays from 9 AM to 4:30 PM Central.Review from Jenny F
1 star09/10/2024
I wish we had seen these reviews before renting. Our rental did not have even the most basic of safety checks and was extremely hazardous from broken breaks, a bent tail pipe that lead to carbon monoxide poisoning that almost killed us, and so many other things that a passenger door being broken and flying open on the highway seemed like nothing. Luckily, a journalist is now looking to tell horror stories about people using the Outdoorsy platform and being punted around by customer service. Had someone at a rest stop not flagged the bent exhaust pipe (at which point we were all feeling sick and decided to rest) we would all now be dead.Outdoorsy, Inc. Response
09/27/2024
Hi *****, we're terribly sorry to hear you encountered safety issues with your rented RV. That's certainly not the experience we prefer our guests to have. Our guests' safety is of paramount importance, so please rest assured that we've shared your feedback with our Marketplace Quality team so we can review the host's listing and ensure that our hosts are always complying with our requirements and processes in place in maintaining their vehicles in a safe and roadworthy condition. We'd like to reassure you that we'll do everything we can to make sure that this doesn't happen again to any of our guests. Upon reviewing your account, it appears that you're in contact with our Resolutions team regarding your dispute and refund request, so thank you for giving us the opportunity to make this right for you. If you have any further questions or concerns about our resolution process, please don't hesitate to reach back out to our Resolution Specialist directly within the email thread that you've been communicating. Your time is valuable, so thank you for taking a moment to let us know about your experience.Review from Scott B
1 star09/02/2024
This site takes your credit card information and makes withdrawals after your vacation.... when I called I was told they would hold it for 7 days and send it back with no explanation at all complete rip off do not trust this siteOutdoorsy, Inc. Response
09/18/2024
Hi *****, we're so sorry for any confusion regarding your security deposit. Please allow me to clarify that a security deposit "hold" is not an actual charge to your payment method, but rather a temporary "hold" of the amount agreed upon for your particular booking. A "hold" only lasts for a certain period - in most cases 7 days. Because of this standard, security deposit holds are released after the "hold" period and reauthorized until after 7 days of the booking return date. Upon reviewing your account information, I verified that your security deposit was released on 9/3, so I believe that you're all set. Should you have any questions and if there's anything else that you're waiting on us, please don't hesitate to contact our 24/7 Customer Support team at ************. Thanks for your feedback!Review from Rich M
1 star08/27/2024
Was scammed out of $825 for RV .. RENTED ON THEIR PLATFORM. using contact owner button on OUTDOORSY site.. went to pick up RV and it was a hoyse with older man that had never heard of OUTDOORSY and never owned an RV in his life.. emailed confirmation code on outdoorsy letterhead was a valid code, but not for our selection.. Company support would do nothing to help.. said i should have used their platform.. THAT IS WHAT I USEDOutdoorsy, Inc. Response
09/10/2024
Hi ****, we're terribly sorry to hear you were a victim of fraud. Our customers' security on the platform is paramount, so thank you for sharing your feedback and bringing this to our attention! We always warn against communicating and transacting payments off-platform; hence, the multiple warning banners we display throughout the booking process to never communicate or pay using Zelle, Venmo, Cash App, Western Union, wire transfer, or any other off-platform methods, and to report any instances of hosts requesting you to do so. Please rest assured that the incident was reported to our Trust and Safety team for immediate action. Since your booking was made outside the Outdoorsy platform, we're sorry that we're unable to assist you recover your funds, per our Terms and Conditions. We recommend that you contact your financial institution directly for assistance. Once again, thanks for your feedback!Review from Chance K
1 star08/20/2024
Worst experience through outdoorsy. Rented a camper and the owner said we did damage to the inside, but we never saw it. They harassed us with emails, phone calls, and messages. Outdoorsy sided with the owner and charged us almost $1500. DO NOT USE THEM IT IS A SCAM!!!Outdoorsy, Inc. Response
09/10/2024
Hi ******, we're sorry to hear you had a less-than-perfect experience with our service due to a damage claim. We'd love the opportunity to investigate the claim or dispute; however, we're unable to find your booking using your email address and the information available here. Please get in touch with us directly at ************************************* with "ATTN: ****" as the subject, and we'll be more than happy to look into this for you. Thanks for your feedback, and we're looking forward to connecting with you soon.
Customer Review Rating
1.08/5stars
Average of 62 Customer Reviews
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