2 Customer Reviews
Review from Byron L
1 star11/21/2023
I like most people have autopay set up. Specifically for my truck with velocity. Truck is almost paid off. For some reason velocity did not draft money from my account for one month. They drafted money from my account every month before for ****** ******* afterwards another year. Why they failed to make a payment to themselves is beyond me, and their collections supervisor (*****). However, they finally call me A YEAR LATER to let me know I have a late payment, and an extra 160$ late fee. This is while they are still drafting payments out of my account. Nobody could tell me why they failed to pay themselves with my account they have access to. But I was told by (*****) theres nothing they can do for me on the late fees, and that its my fault for not keeping up with my account. Unreal. The worst.Review from Barbara S
1 star12/07/2022
Loyalty support collections its a scam. I had a loan for 2 years. I paid on-time every month. Sometimes ahead 2 months. Oct 8th car was stolen. Progressive claims total lost. I get my first delinquent notice. I call make a payment.i have been paid my portion due to me and progressive has also sent a check to velocity. They received it 11/18 I get a report today from my credit andVelocity has reported me late. No consideration for a single hard working mother who has taken care of credit for many years. I had 100% payment history on my report. Nasty. Untrustworthy. Selfish. A simple call could have solved this. They were. They are sneaky. Vicious company
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