ComplaintsforCraving Vapor
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Complaint Details
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Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Submitted a ticket for a warranty repair to Hexohm 3.0 on April 14, 2023. Very prompt reply from customer service helping me with identifying the unit and getting it prepared and shipped for repair. Replies quick until they receive it on April 26,2023, then all replies stopped. Warranty ticket marked resolved several times, but still no answer on if my Hexohm has been been repaired and is being shipped back to me. Craving Vapor website stopped working over a week ago as well. Did they just steal my mod and disappear? This hexohm is expensive. Not professional at all of the company.Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Craving Vapor boasts about a lifetime warranty on products Hexohm and superb customer service. Turn around time us stated on website to 20 to 30 days. Craving Vapor has had 3 personal hexohms of mine to be fixed since the first of March. Many attempts have been made for communication have all failed. The company keeps closing tickets as resolved when issues have yet to find a resolution. There has been NO communication from their side. No response. These boxes at my cost was over 600 dollars. The lack of any communication in their part points in the direction of FRAUDULENT Practice and/or theft by deception. It's theft when a customer sends an item in repair. Business states 30 to 30 turnaround on website. Business ststes they are in possession od said items then goes dead SILENT. It's been around triple that timeframe and business refuses to communicate any information at all with customer concerning customers property. This is bad business practice in the least form. Many many complaints on social media platforms where others are having the same exact issues! Resolution needs proper communication. A phone number to speak to a live person. My personal property FIXED and returned in working condition as the company promised. Warranty honored. Or my property *three hexohms to be replaced in an equivalent form/manner (box for box or the equivalent purchase price for said goods. Black v3 ROSE special edition/ purple v3 13th special edition *low number/ red regular v2 *low number
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.