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          Kahoot! Edu, Inc. has 1 locations, listed below.

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            Business ProfileKahoot! Edu, Inc.

            Games

            Contact Information

            701 Brazos St Ste 1601

            Austin, TX 78701-3258

            Visit Website

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 125

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Kahoot! is a global learning platform company that wants to empower everyone, including children, students, and employees, to unlock their full learning potential.

            Kahoot! sessions can be hosted anywhere, in person or virtually, using any device with an internet connection.

            Business Details

            Location of This Business
            701 Brazos St Ste 1601, Austin, TX 78701-3258
            BBB File Opened:
            3/6/2020
            Years in Business:
            125
            Business Started:
            1/1/1900
            Business Incorporated:
            6/2/2015
            Type of Entity:
            Corporation
            Business Management
            • Mr. Bryan Hahn, Customer Care Supervisor
            • Complaint Handler
            Contact Information

            Principal

            • Mr. Bryan Hahn, Customer Care Supervisor

            Customer Contact

            • Mr. Bryan Hahn, Customer Care Supervisor
            • Complaint Handler
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/24/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I strongly believe Kahoot uses misleading and deceptive practices. I purchased a one year subscription a year ago and only used the product once professionally. Today they automatically renewed my subscription and charged me $120 for it. They dont make it clear they can and will renew without authorization, without follow-up, or without notice for the one year subscription, unlike their trial periods in which its made clear a charge is coming. I was led to believe I didnt have to worry about unexpected charges or unauthorized charges since I didnt do the trial period. I asked the chat for a refund and was told they dont do refunds. This is a terrible practice considering they dont send reminders emails, text messages, or make phone calls like reputable companies do when it comes to upcoming payments. Theyre relying on the success of their deception to make profits. I have no intentions to use this product ever again so why force me to pay for it and to keep it. I deserve a refund. I shouldnt be forced to pay for this when theyre using misleading and deceptive practices.
            Read More
            Read 30 More Complaints

            Customer Reviews

            11 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            Mary L

            11/25/2024

            I have been using Kahoot for several years. Just yesterday, I tried to log in to my account and nothing happened-the screen came up blank. After trying to log in several times, I finally got to a screen that gave me the choice to "Upgrade" my subscription. I thought that my subscription must have expired, so I completed the upgrade. Once I had paid the $100 (that's with a 40% discount), I tried to open a Kahoot that I had created a year or so ago. There was absolutely nothing in my library and the only option that I was being offered was to create new Kahoots. I probably had ***** Kahoots in my library and now, after paying $100, I can't access any of them. Very conveniently, this company makes it extremely complicated to ask a question or get help from ***************** There is (again, very conveniently) no way to call and speak to an actual person. I will NOT be recommending Kahoot to any of my colleagues. Very poor set up and lousy customer service.

            Kahoot! Edu, Inc. Response

            11/27/2024

            This is truly an unfortunate situation. But not one that can't be remedied. Kahoot! is a freemium web platform. We don't have the bandwidth to manage phone support for our entire community of learners and leaders. But we do offer a 14-day refund period for consumer subscriptions. Customers can go to ********************************** and use either the  ( ? ) button in the toolbar at the top of the page or the "contact us" button at the bottom of the page to reach out to our support team.

            Beyond seeking a refund for the unnecessary upgrade, it's possible that the customer has two accounts. This would explain why the recently upgraded account had no content. Our support team pretty successful at helping customers troubleshoot lost content/accounts.

            Read 10 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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