ComplaintsforLinebarger Goggan Blair & Sampson, LLP

• Initial Complaint

  11/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This firm, if it is one, is soliciting over $600 from me by serving me notices in the mail about collections for traffic tickets in ******************** from 2018. I called to find out what it was about because I live on the other side of the country and have never driven a bicycle in ** in my life. The person I spoke to just tried to gain more information about me that they already have but questioning the legitimacy of all of this, I did not offer any information. If anyone is contacted by this firm please be weary and involve an attorney if possible as I plan to, and do not send them anything. BBB I don't understand why it says this company is not rated but next to that it says A+, its very misleading.

  

  Business response

  11/07/2024

  I am responding to the consumer complaint filed with your office by **** ******. The complaint regards fees owed to the **************************.
  
  **** Edward ****** was cited for not having a bike light on October 8, 2018 in *********** and a balance of $609 is due and owing. A copy of the citation is attached for Mr. ******* review.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know. 

  Customer response

  11/08/2024

  Complaint: 22513946
  
  I am rejecting this response because this was not me. I live on the other side of the country and was not in CA on the date in question, so someone must have stolen my identity.
  

  I can no longer dispute the ticket with the traffic court because it occurred in 2018 and Im just learning about it.  Please stop all communications 
  
  Regards,
  
  **** ******

  

  Business response

  11/11/2024

  I am further responding to the consumer complaint filed with your office by **** ******.
  
  If Mr. ****** believes there was identify fraud, he may still obtain a hearing with the Court by calling our office and scheduling a hearing time. He can then contact the Court to request a virtual hearing since he is not in **********.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know. 

• Initial Complaint

  10/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally report a fraudulent debt collection attempt made by ***************** Name or ****************** related to license plates that are not registered to me. The firm has repeatedly attempted to collect a debt for tags with which I have no association, and I have made it clear that I will not pay any amount or provide personal information in relation to this fraudulent claim.Despite my objections, this company continues to pursue the matter, and I am concerned about the potential negative impact this could have on my credit report. I believe this constitutes a scam or unfair debt collection practice, and I wish to file a complaint through the BBB to prevent others from being subjected to similar issues.I kindly request that the BBB investigate this matter and hold ***************** Name or ****************** accountable for their unethical practices. I am happy to provide any additional information or documentation needed to support my claim.Thank you for your attention to this matter.

  

  Business response

  11/01/2024

  I am responding to the consumer complaint filed with your office by *** ********.  Ms. ********* complaint regards an account for tolls and fees owed to our client, the *************************** (FTE).
  
  The complaint apparently requests no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  Between September 7, 2019, and October August 15, 2022,vehicles with Florida license plate, ******, and license plate ****************** to *** ********, incurred numerous tolls on *************************** toll lanes.  Multiple invoices were mailed for the violations on each account, resulting in the amount of $275.37 for plate NATN19, and $144.74 for plate DFF0390; this included the amount of the tolls incurred, and accumulated fees and penalties. The invoices were mailed to the addresses FTE received from the **************************** (DMV): *************************************** Apt.*************************************************** and 501 Dr. ****** ****** **** **** ***** *******************************************************, respectively.
  
  When no response was received to the invoices, the account was referred to the Firm for collection.  Multiple notices were mailed by the Firm on each account. Please note the Firm did not credit report these accounts.
  
  Upon receipt of this complaint, we reviewed the accounts with our client. *** processed a *** (registered owner of vehicle) Look-up which confirmed that Ms. ******** is the registered owner of both vehicles, and is the responsible party. Please note that the address *********************************************. *************************************************************, is the same as *************************************** Apt. **************************** (two street names for the same street).  FTE has provided a statement for plate NATN19 and another for plate DFF0390 for review.  The *** information is also attached.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.  In the event additional information is desired or necessary, please let us know.

  Customer response

  11/01/2024

  Complaint: 22465716
  
  I am rejecting this response because:
  
  On October 23, I discovered two mailed notices dated August and September from your company, claiming tolls and traffic violations under my name. I have been on deployment and only recently returned home, where I found these notices.
  
  
  After investigating with the ************************************, I confirmed that I have not received any official notices or violations for the vehicles in question. According to the ***, these vehicles are no longer registered to me. Specifically, one of the plates, NATN19, is registered under someone elses name, and the other, DFF0390, was a temporary plate. Currently, I only have one active plate in my name, U969RR, and I surrendered an additional plate earlier this year.
  
  Since I am not liable for these tolls, I will not be submitting any payment for charges that do not belong to me. I also spoke with two of your representatives to clarify this matter. Please update your records accordingly and cease further attempts to collect these charges.
  

  

  Business response

  11/05/2024

  We reviewed Ms. ********* rejection with Floridas Turnpike Enterprise.  FTE responded that, while the license plates may not be currently registered to Ms. ********* all toll transactions for both license plates occurred while the plates were registered to her. Ms. ******** may provide documentation from the ***************************** Safety and Motor Vehicles showing when the plates were surrendered.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a letter from linebacker Goggan Blair Sampson notice of unpaid platepay tolls at ***************** on the months of June June August September I didn't travel to ******** on those dates they are attempting to collect $60.94 their call center number is ************

  

  Business response

  10/29/2024

  I am responding to the consumer complaint filed with your office by ***** *****.  Mr. ****** complaint regards an account for unpaid tolls and fees owed to our client, the *************************** (OTA).
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is of course,welcome to share this response with the complainant.
  
  Upon receipt of this complaint,we reviewed the account with our client. OTA contacted Mr. ***** on October *******, and a new Pikepass account was set up.  At that time the previous tolls were transferred to his new account leaving a $0 balance owed.  As such, OTA has recalled this account from our office. There is no further amount due.
  
  I trust this is sufficient to satisfy your inquiry and resolve this matter. In the event you need additional information, you may contact me at the above email address.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have Received a Letter stating that I owe taxes. I, personally, know that I do not, because 5- 6 years ago I had everything taken from my return and settled. This is the only time I have ever received a letter in the mail and it is stating that this is their FINAL DEMAND! Says I owe $1,315.48. This is what I need from them. I Need:-The name of the original creditor and the amount due.-Calculation of any extra interest or penalties on the account.-Evidence of your last interaction with the account.-Proof that ********************** owns this debt.-A calculation of the statute of limitations for the debt.Once these things are proven to me in Writing, then I will be willing to talk and discuss the matter. The letter and threat from them is very unethical. If they cannot produce these items and continue to harass, I will be taking legal action myself. I do not make threats. Thank you!

  

  Business response

  10/15/2024

  We are in receipt of your complaint dated October 14, 2024 regarding the referenced matter.
  Linebarger Goggan is contracted with the *********************** (OTC) to assist in collecting and resolving delinquent tax accounts.   Your delinquent account was referred to our office by *** in late October 2023.   We have confirmed with our client that the sum of $1315.48 remains due and payable for your tax liability for the tax year 2017.   Records reflect that we have sent written communication to your address on October 31, 2023; February 1, 2024; May 23, 2024; and September 26, 2024.
  We are happy to communicate with you to discuss this matter.   Please contact our office and we will provide courteous and meaningful service to assist you in resolving this matter.

• Initial Complaint

  10/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been receiving spam letters saying that I owe a lot of money. Ive been receiving the letters a week or two after expiring date. It has the same citation number and driver license number is wrong. I called the first time that I received the letter and a *** told me that it was a curfew that happened in 2014 in ****** tx. I told him that I was little and i couldnt even drive back in 2014 prior to not being 21 and not having my driver license yet. He then told me to call another number and a lady answered, she said that the case was dismissed to ignore it but yet they sent me a second letter two months after. Ive never even been to *************.

  

  Business response

  10/15/2024

  Dear Ms. ******************** behalf of Linebarger Goggan Blair & Sampson, LLP (Firm), I am responding to the complaint submitted on October 10, 2024 with the Better Business Bureau (BBB) regarding our collection efforts on a citation (the Citation). Upon receipt of this complaint, we placed the Citation in a stop work status for review.
  
  The Firm represents the City of Mission in the collection of delinquent fines and fees. The City of Mission forwarded the Citation to our Firm as payment obligations related to this case have become delinquent. The Citation stems from a City of Mission Citation being issued in your name and date of birth for a curfew violation and failure to appear.
  
  After our further review of the Citation and receipt of your correspondence, we have removed ***************************************** as a valid address for the person originally issued the Citation.
  
  Thank you and I hope this response has addressed the concerns in your complaint. Should you have any questions or concerns, please do not hesitate to contact me directly.
  
                                                                          Very Truly Yours,
  
                                                                          ***** R. *******
                                                                          Capital Partner

• Initial Complaint

  10/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Toll bill forced into collections unbeknownst to me, paid bill with a debit card to renew my registration in a couple of days. Company has not lifted block on my account even though they have already received payment from my account. Business states it could take up to 14 days to lift block? Why? With todays technology? Ridiculous.

  

  Business response

  10/04/2024

  I am responding to the consumer complaint filed with your office by Evgueni Bannykh.  Evgueni Bannykh’s complaint regards an account for tolls and fees paid to our client, the Massachusetts Department of Transportation (MassDOT).
  
  A vehicle with Massachusetts license plate 2PNF69, registered to Evgueni Bannykh incurred tolls on Massachusetts Department of Transportation toll lanes.  Multiple invoices were mailed by MassDOT for the violations, which totaled $40.95, representing the amount of the tolls incurred, plus accumulated fees and penalties. The invoices were mailed to the address MassDOT received from the Motor Vehicle Administration (MVA).  Please note it is the responsibility of the registered owner of the vehicle to update the mailing address on their registration.
  
  When no response was received to the invoices, the account was referred to the Firm for collection.  A notice was mailed on February 1, 2024. The Firm continually tried to reach Evgueni Bannykh and last notice was mailed on September 17, 2024, in the amount of $40.95. On September 28, 2024, Evgueni Bannykh called the Firm and made a payment in the amount of $40.95.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per MassDOT, this debt was valid. The Registry of Motor Vehicles (RMV) placed a hold against Evgueni Bannykh as an enforcement measure after numerous attempts to collect the overdue amounts.  The Registry of Motor Vehicles will only release the hold at the instruction of MassDOT, and Linebarger does not have any direct involvement in placing or releasing RMV holds.  In the normal course of business, in order to obtain the release of an RMV hold, payment must be issued to Linebarger and processed, Linebarger must report and remit the payment to MassDOT, and then MassDOT must request that the RMV process a release of the hold.  This entire multi-step process can take up to ten days.  It should be noted that Linebarger first notified the debtor of this overdue account months ago, and there was an opportunity to resolve this issue at that time.  MassDOT has verified the registration has been cleared with the RMV, as of October 3, 2024. 
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed bankruptcy on December 1st 2023 and the judge dated my chapter 7 on March 6th 2024 and my tolls were included in my bankruptcy and I need the registration stop removed because I need to renew my tags they are violating a court order my attorney name is ***** k ****** his cell number is ************ so I am demanding this gets fixed before my situation down interview with fox13 on Monday to expose this for what it is and seek punitive damages

  Customer response

  10/06/2024

  Complaint: 22349688
  
  I am rejecting this response because:
  
  I have filed bankruptcy and the judge stamped my court papers on March 6th 2024 and this was all included in my chapter 7 case and this was a no assets case so I demand you remove this before I take legal actions and have you sanctioned since I've already reached out to you guys regarding this matter and you still want to break the law by sending me a bill when you guys in fact can and will be fined I'm not sending these documents again my lawyer is ***** ****** he can be reached at ************ 

  

  Business response

  10/07/2024

  This is an amended response to the consumer complaint filed with your office by ****** ****.  Mr. ***** complaint regards an account for tolls and fees that were allegedly owed to our client, the *************************** (FTE).

   

  As stated in our original response, a vehicle with Florida license plate ******, registered to ****** ****, incurred numerous  tolls and related fees for use of the *************************** toll lanes, of which $709.31 was turned over to the Firm for collection. The tolls that were turned over to the Firm for collection were incurred during a timeframe beginning on February 4, 2019 and ending on September 26, 2024.

   

  Upon further review of Mr. ***** bankruptcy documents and the relevant dates, we are amending our response to recognize the discharge of the tolls incurred before the filing of Mr. ***** Chapter 7 bankruptcy. The pre-petition tolls total $198.14. The post-petition toll balance is $511.17, which was not discharged and which remain due. The client is recalling the $198.14 in pre-petition tolls from collection.

   

  As stated in our original response, Mr. ***** registration hold is not with FTE. The *** listed for the plate shows the registration hold is with Tampa Hillsborough Expressway ******* which is a separate tolling agency. Also as stated, there are additional unpaid toll incurred with FTE that have not been assigned to the Firm.

   

  Please accept the above information as our amended response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer response

  10/07/2024

  Complaint: 22349688
  
  I am rejecting this response because:
  
  Can you send the updated balance toy email at ****************************** and you can send me a updated bill to my home address at ***************************************** so I can mail you the balance that I owe after my bankruptcy date 

  

  Business response

  10/16/2024

  An email with the adjusted balance will be sent directly to Mr. *********** A new letter to him with the same information has been requested.

  Customer response

  10/16/2024

  Complaint: 22349688
  
  I am rejecting this response because:You have not recalled all my tolls from after March 6th when the judge stamped my paperwork and you only recalled 198 dollars of it after avoiding my calls and my lawyer you only did this because I filed a complaint with the BBB if it's not corrected ***************************************************************************************** pay a bill that's obsolete so this is my last ditch effort to work with you in regards not to mention charging me late fees because you refused to even acknowledge my bankruptcy so i ask of you to re-look at what you are trying to make me pay there's no way I should owe $714 according to *********** I look forward to your response 
  

  

  Business response

  10/23/2024

  An email with the adjusted balance will be sent directly to Mr. *********** A new letter to him with the same information has been requested.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had to pay for them to remove hold on my registration, the money was taken immediately but then told it will take 14 days to clear in the pay by plate system. I contacted pay by plate and they informed they need to get confirmation number of payment from them to remove hold. If the money was taken immediately and I was given confirmation number then the time to send confirmation to pay by plate should not take 14 days. I would like the confirmation sent

  

  Business response

  10/01/2024

  I am responding to the consumer complaint filed with your office by Aiesha Gordon.  Ms. Gordon’s complaint regards an account for tolls and fees paid to our client, the Massachusetts Department of Transportation (MassDOT).
  
  A vehicle with Massachusetts license plate 5BL619, registered to Aiesha Gordon incurred numerous tolls on Massachusetts Department of Transportation toll lanes.  Multiple invoices were mailed by MassDOT for the violations, which totaled $77.90, representing the amount of the tolls incurred, plus accumulated fees and penalties. The invoices were mailed to the address MassDOT received from the Motor Vehicle Administration (MVA).
  
  When no response was received to the invoices, the account was referred to the Firm for collection. Multiple notices were mailed.  On May 10, 2024, Ms. Gordon called the Firm and was advised the process would take 14 days to complete.  Ms. Gordon stated she would pay online. The Firm continually tried to reach Ms. Gordon when no payment was made, and a probable new address was found: 4 1st St. Apt 7108, Salem, MA 01970. The last notice was mailed on September 17, 2024, in the amount of $77.90. On September 26, 2024, months after our initial collection notice was sent, and Ms. Gordon was advised of the 14-day process, a payment was made to the Firm, in the amount of $77.90.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per MassDOT, this debt was valid. The Registry of Motor Vehicles (RMV) placed a hold against Aiesha Gordon as an enforcement measure after numerous attempts to collect the overdue amounts.  The Registry of Motor Vehicles will only release the hold at the instruction of MassDOT, and Linebarger does not have any direct involvement in placing or releasing RMV holds.  In the normal course of business, in order to obtain the release of an RMV hold, payment must be issued to Linebarger and processed, Linebarger must report and remit the payment to MassDOT, and then MassDOT must request that the RMV process a release of the hold.  This entire multi-step process can take up to ten days.  It should be noted that Linebarger first notified the debtor of this overdue account months ago, and there was an opportunity to resolve this issue at that time. 
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Linebarger Goggan Blair & Sampson, LLP regarding their handling of a toll violation that has been referred to collections. The violation number is ********, associated with my license plate number KQAMILA.On August 3, 2023, I allegedly failed to pay a $4 toll, but I have evidence from my ****** statement confirming that the toll was charged to my account. Despite this proof, Linebarger has insisted that I resolve the matter directly with them, despite the clear documentation showing the violation was issued in error.I find this situation to be not only frustrating but also unnecessary, as I have already reached out to ******** E-ZPass for clarification and resolution. I have requested that Delaware E-ZPass clear my account, as the violation was incorrect from the beginning, and I do not believe I should have to deal with a collection agency for an error that is not my fault.For your review, I have attached the relevant documentation, including my EZPass statement, which confirms the payment of the toll in question.I would like to bring this matter to your attention in hopes of seeking a resolution. I am requesting that Linebarger cease any collection efforts regarding this violation until the matter is resolved with Delaware E-ZPass.Desired Resolution:An investigation into this matter by the BBB.A cessation of collection efforts by Linebarger regarding this erroneous violation.Clear communication from Linebarger regarding the status of my complaint.Thank you for your assistance in this matter. I look forward to your response.Sincerely,

  

  Business response

  09/27/2024

  I am responding to consumer complaint filed with your office by **** Ni. **** Nis complaint regards an account for unpaid tolls and fees owed to our client,the ************************************* (******).
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course,welcome to share this response with the complainant.
  
  Upon receipt of this complaint,we reviewed the account with our client. Per DelDOT, **** Nis debt is voided.****** was able to locate the transaction listed on the statement provided, a duplicate toll appears on the *** statement at the time of travel.  As such, ****** has recalled this account from our office. There is no further amount due.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company refuses to validate debts before attempting to collect them. Regarding plate # FL-LBIA17. They apparently didn't pay a toll. The problem is, it isn't my car and I haven't lived in ******* for 7 years. REMOVE ME FROM THIS IMMEDIATELY. YOU GAVE ME A FAKE FAX NUMBER TO SEND MY DISPUTE TO. I will pursue ***** claims if contacted again or this shows up on my credit report.

  

  Business response

  09/30/2024

  I am responding to the consumer complaint filed with your office by Christopher Lewis.  Mr. Lewis’ complaint regards an account for tolls and fees owed to our client, the Florida Turnpike Enterprise (FTE).
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  Upon receipt of this complaint, we reviewed the account with FTE. After review, the vehicle image from the violation indicated a plate misread. As such, FTE has recalled this account from our office. There is no further amount due by Mr. Lewis.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩