Customer ReviewsforMaxwell Ford

Great Dealership from sales to service. Maxwell Ford always takes care of our needs. Ask for Kiel he will take care of you.

Horrible business and typically c*** sales practices. Pushed and called non stop to sell me a car, negotiated with me and gave a decent deal (only reason for the 1 star) made promises of alterations or credit to do alterations to the car, UNTIL I said I was going through my credit union. Ultimately I had to take the paperwork to the back, bring them the check (they refused and stated credit unions were horrible to deal with. Ironically the dealer didn't pay my back for almost 2 months) backed out on the alterations to the car, then just completely ghosted me after! I texted the sales person and called him various times, NO RESPONSE/REPIES, contacted sales, Finance, and customer service, NO RESPONSE/REPLIES. Even left them a negative review on ******* Got your typical "we'll look into it and get back to you", but nothing since. Here we are 2 months later still no contact, waiting for my plates, and now the car also has electrical problems. Invest your time and money elsewhere people. This place sucks!

I would like to Thank my **** salesman ********************* for helping me with the purchase of my vehicle.He is knowledgeable salesperson who help me with my **** FX4 regular cab If you need a new or used car car or truck he is your guy for the best deals at Maxwell ford ******

Unprofessional staff and disrespectful to there customers. I called Saturday before closing to see if a car is available to buy and Troy confirmed that car is available. On the next business day I drove all the way from San Antonio to Austin to see the car( plus I took a day off from work) . I was there at 9am. They told me that car was sold Saturday.it means they sold the car before I contacted them Saturday night I drove back home and went online again . I found that same car still listed for sale . I contacted them using different name and salesperson Jose confirmed that car is available and asked if I can come to take a look at the car. So these people are posting low prices online on cars not available for sale and using these posts as bait to schedule appointments and sell them different cars for higher prices.

I am a client with ford maxwell service commission. I have been trying to contact them for weeks from a incident that occurred a few month ago ( where as I am still having the same issues with my vehicle from months ago, since I picked up my vehicle after it was payed for, the same issues that my truck was taken in for, ( I was forced then to take it to another mechanical shop who advised me to take it back to Ford because it was their work that obviously failed) meaning my truck was not completely fixed even after being payed for with warranty. I’ve done everything I could to get to a higher authority. I spoke to the manager above Ray ****, after the fact that Ray **** told me he had nothing more to say to me , he wasn’t fixing my truck for free, that he wipes his hands clean and hung up on me. I reached out to his manager who’s name to be Eric and he left me a voicemail that I didn’t hear before speaking to him but he as well became very angry and impatient, yelling at me that he didn’t care what I said, what I had to say , what I had to prove, that he wasn’t going to work on my vehicle “for free” and that, and I quote, “ was barking up the wrong tree” and hung up on me. I can’t explain the agonizing torment I had in my stomach after speaking to these men who I chose out of everyone to get service from and who was paid for their service (that was not given) in my return with warranty. I knew since the very beginning I made a mistake going there because it felt very messy and unprofessional and the quality service they claim to give was clearly not given because I’m still having the same issues with my vehicle. Given the circumstances and that there was a third party involved, I asked for everything to be recorded in documented and Rey Luna failed to do that also. It says when you call, everything is recorded and monitored and for their sake I hope that it is. Im not going to accept their last words to me as the final answer.

Service Department is disappointing. Dropped one of my service vehicles there on a Monday for a recall repair. Despite many calls, three days later I can get no response regarding status of my vehicle or how long it might be out of service. A friendly person usually answers the phone eventually, then has no information; all roads lead back to a Service Rep that appears to not work there. I've tried the Service Director and other managers... crickets. Take your Ford to any other dealer for service. Maxwell Ford Service does not understand service.

Service Manager was the worst. We had an issue that a part that was needed to finish my service was sold prior to my service appointment even though I had made the appointment 3 days ago. when i asked him why they didn't inform me that the part was sold so I did not need to drive 40 minutes for nothing. HIs answer was that they are too busy when they open to check on that and that it was an "honest mistake" he offered no solutions and told me that i was being rude. Really he didn't want to be bothered with my problem. All they needed to say honest mistake or not was"sorry for the inconvenience". So now I have no part and no solution and they lost a sale I will never go back to Maxwell Ford. I recommend that if you want to feel that you are a valued Ford customer that you do the same