Complaintsfor24/7 Septic Solutions
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01/27/24 *********** came to evaluate my overflowning septic tank. they determined that we needed a new pump. They installed a new pumpt and brought out the truck to clean/pump lift station. Within 2 days the station overflowed again. The technician said that the system cover had a hole in it and that allowed rocks to get into the system. I ordered a new cover that day. They pumped the lift station again and said that all the debris had been cleared.3 days later the pump overlowed again. It took them two weeks to return to inspect their work, When i called I inquired about the new cover. They consistently said it cover had arrived but it took 2 weeks before they came to put the cover on the system. The system overlowed a third time and I called another Septic company on 03/13/2024 . The system is working today. The new techician said that the pump installed by 24/7 Septic Solutions is bad. I asked 24/7 to come get the pump to return to merchant for a refund. They have not come to get the bad pumpt or refunded our money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.