ComplaintsforWilson Chiropractic

• Initial Complaint

  01/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  On 9/19/23 I completed my services with Wilsons Chiropractor. Almost one year of treatments. On 10/05/23 I called and texted that they owed me $829.53 over payment. ******* said it would take 4 to 6 weeks to receive it. I waited. Nothing came. I called in November and they said they had to bill the insurance for 2 appointments they forgot ( July 11, & Sep 7th) they were paid by the insurance. I called at the end of November they said they were looking into it, our $ numbers were off. I told them I would come in with my papers and show them, nothing was done. I called in December nothing was done. Just excuses after excuses. My husband and I went in December 20th and spoke to Dr ******** with all my paperwork and records and explained the problem. She said she was aware and it would be taken care of after the holidays, her worker was out. We told her this has been going on for over 3 months and was unacceptable. She apologized and would look into it. 3 weeks later on 1/11/24 my husband calls and asks for ******* over this issue, she no longer works there. ***************** said she would tell Dr. ******** we called and they would call us back that evening or Friday. My husband said I want a call back tonight ( Thursday), Do we need to take you all to court to get our money back he asked? Needless to say, they did not call back either day! This has gone on way too long and we already expressed this to Dr ******** and something needs to be done. $829.53 is owed to us and this is theft. We have corresponded with them too many times to still have not received our money they overcharged us.

  Business response

  02/13/2024

  Please see attachment.

  Customer response

  02/13/2024

   
  Complaint: 21139640
  
  I am rejecting this response because: regarding ************ statement that we came to their office "demanding" a check is incorrect. That day after our discussion with her about the time lapse and attempts to get reimbursed my husband asked her, are you prepared to write us a check today? She said no. Also her statement that I never gave them a written letter stating I was stopping, on 2/21/23 I was prepared to stop treatments and brought her the letter I enclosed in tonight's statement.  She talked to me at length about continuing, my husband was with me then too. I said ok to continue. I did not take the letter back. I told them I wanted  new x-rays to see if there has been progress. On 2/28/23 I received x-rays. We also corresponded through texts for appointments. On September 19, 2023 was my last appointment. On October 2, 2023 they texted me to confirm another appointment  for  October 3rd 2023, I reponed with, my "last" appointment was September 19th.  They responded with today is your next one scheduled. we have you down for every 2 weeks. I sent them a picture of my chiropractor schedule showing I was done. They did not respond back. On October 5, 2023 I texted them, Will you let the billing department please know that there is a balance overpayment owed to me of $839.60. Thank you, and signed it, ***********************. There was no response to my text. I have enclosed 5 pictures for you. Also the girls I talked to regarding my refund said that Dr *** was aware of the situation, (back in October, not November or December) When my husband and I went to the office on 1/31/24 to see if they had my check (which they did) I told them the check for $768.81 was wrong. I told them I would go over their print outs and match them to mine. Where I found their error, was on 2/28/23 they did not submit to my insurance the x-ray claim of $50.00. On 2/8/24 I called them and informed ***** of the mistake. She told me that normally insurances won't take it.   I told her you did not submit it. I called my insurance company and had them on the line while I called back Wilson's Chiropractor and Miss ***** (from my insurance) told ***** to submit it to them and there is no frequency or limits on **rays in general. ***** asked if she could electronically send it, Miss ***** said no, and gave ***** the mailing address where to send it. The phone call ended. Also on June 27th, 2023 I mentioned to Wilson's Chiropractor that they owed me at that time $883.79. They told me it could possibly be used up in the next 3 months (September being my last month with them) in case my Insurance would not cover any more. So as of right now we are waiting on the submission to my insurance company from Wilson's Chiropractor for the **ray from 2/28/23. I hope the attached picture files I have enclosed will help show my efforts in resolving this issue. If you need anymore information please feel free to let me know.  Thank You ~
  
  Sincerely,
  
  ***********************

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