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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          White Knight Pest Control

          View full profile

          This is a multi-location business.

          Find a Location

          White Knight Pest Control has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            1900 FM 967 Ste A, Buda, TX 78610-3324
            BBB File Opened:
            3/9/2006
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Business Incorporated:
            1/6/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • White Knight Pest Control Inc.
            Business Management
            • Mr. Szucceed Ly, Vice President of Operations
            • Mr. Alfred White, President
            • Ms. Linda Hall, Director of Operations
            Contact Information

            Principal

            • Mr. Alfred White, President

            Customer Contact

            • Ms. Linda Hall, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (512) 535-2038
              Primary Fax
            Additional Business Information
            Advertising Review

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising.  These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges.  BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.  

            On May 31, 2024, BBB contacted the business regarding advertisements on their website https://www.whiteknightpest.com/ White Knight Pest Control advertises consumer testimonials.  BBB Code of Advertising states in general, advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser.  If a consumer's experience represented in an advertisement is not the typical experience of those using the product or service, unless the advertisement clearly and conspicuously discloses what the expected results will be.  

            BBB requested White Knight Pest Control to substantiate that the testimonials on their website were genuine from customers.  White Knight Pest Control provided copies of testimonials to BBB.

            BBB also requested White Knight Pest Control to substantiate its membership with the Texas Pest Control Association.  As of June 28, 2024, White Knight Pest Control discontinued the advertisement.

            Advertising Review

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges.  BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

            On October 11, 2024, BBB contacted White Knight Pest Control regarding their advertised rating.  Specifically, on their about us page https://www.whiteknightpest.com/about-us/ White Knight Pest Control advertised “We are a Better Business Bureau Accredited Business, where we have an A+ Rating.”

            BBB Code of Advertising states the primary responsibility for truthful and non-deceptive advertising rests with the advertiser.  Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast.  Upon request, they should present such substantiation promptly to the advertising medium or BBB.

            At the time of the advertised claim White Knight Pest Control was BBB accredited but did not advertise the correct rating. BBB requested White Knight Pest Control to modify their website to the accurate rating or discontinue the incorrect rating.  As of October 30, 2024, White Knight Pest Control failed to modify their website with the correct rating.

            Serving Area

            Dallas/Ft. Worth, Denton, Waco, Salado, Houston, Austin, San Antonio, Denver, Salt Lake City and surrounding areas.

            • 76501
            • 76522
            • 76548
            • 76549
            • 78006
            • 78023
            • 78108
            • 78109
            • 78130
            • 78154
            • 78209
            • 78219
            • 78266
            • 78613
            • 78620
            • 78626
            • 78634
            • 78640
            • 78641
            • 78660
            • 78664
            • 78666
            • 78701
            • 78734
            • 78746
            Products and Services
            Pest Control and Termite Control
            Payment Methods
            • Credit Cards, Checks, ACH, Money Orders
            Refund and Exchange Policy
            • Our services are guaranteed.  If at anytime our customers who are on an annual service plan needs additional services, we will return free of charge.
            Referral Assistance
            • Texas Department of Agriculture
              1700 N Congress FL 11
              Austin TX 78701
              Phone Number: (800) 835-5832
              http://www.agr.state.tx.us
              spcb@spcbtx.org
            Business Categories
            Pest Control Services

            Alerts

            See What BBB Reports On

            Accreditation Suspension

            On 11/11/2024 accreditation was suspended due to a less than positive track record in the marketplace, a lack of adherence to established standards of advertising and selling, a lack of honesty in representation of products and services, a lack of transparency as it relates to a customer's decision to buy, a failure to address marketplace disputes quickly, professionally, and in good faith and a failure to approach all business dealings, marketplace transactions, and commitments with integrity. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

            Pattern of Complaint

            BBB files indicate that this business has a pattern of complaints concerning sales practice, contract, service, and cancellation issues.  Specifically, White Knight Pest Control’s pattern of complaints includes consumers’ alleging incomplete or failure to provide services at their scheduled appointments, consumers alleging their pest control treatments did not effectively work, misleading sales practices including allegations of high-pressure sales tactics, consumers believing they were signing something other than a one-year contract, and consumers alleging they were sold on a no obligation contract and were later informed they signed a 12-month contract.  Consumers also alleged they did not sign a contract but were contracted into White Knights services.  Consumers also alleged difficulties canceling White Knight’s services.  Consumers alleged misunderstanding the cancellation policy and being charged within the 3-day cancellation period.

            On October 25, 2024, BBB submitted a written request to White Knight Pest Control encouraging them to address the pattern of complaints.

            On October 29, 2024, White Knight Pest Control responded their business doubled in size over the past 6 months including their total services completed and new customers sold.

            White Knight Pest Control responded they implemented a welcome call to customers, so they understand the sale. They created a new technician app to review re-service percentages and other metrics to improve their performance and motivation.

            White Knight Pest Control also adjusted its retention policy to be more lenient allowing customers to get out of their contracts more easily.  They have implemented allowing customers who were on autopay to be taken off of autopay for their final payment if it is a cancellation fee.

            Although White Knight Pest Control responded to BBB’s request to address its pattern of complaints BBB continues to have concerns regarding the pattern of complaints.

            Contact Information

            1900 FM 967 Ste A

            Buda, TX 78610-3324

            Visit Website
            (844) 512-7378

            Accreditation

            Suspended BBB accredited business

            Years in Business: 25

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.