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Complaint Details
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Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
RCL did some work for our subdivision POA for which I paid from my personal checking account and the check has cleared. ****** with RCL was to send me an invoice so I could be reimbursed and I have contacted him several times without any acknowledgment. I need that invoice for $455.00.Business response
01/06/2022
Invoice for this was sent on 11/29 while we were out of town. I was out of town for Thanksgiving and the week after and did not notice that the customer had sent me a new email by text on 11/29 after I had already sent it to the old email given. He paid for services on 11/19 and invoice was sent on 11/29. It could have gone to his spam folder. We never received any other phone calls from him other than the ONE text from him with a different email address to send invoice to. We only send out invoices at the beginning of the month for any services rendered the previous month. In this case, I sent it out before since he had asked for it. I did resend it to new email. He did call me after receiving it and asked why I had sent him an invoice because we had never done any work for him and he did not know who we were. I explained who we were and he hung up on me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.