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Complaint Details
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Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Oh boy where do we start. We bought a home from them last year in roughly August. And from that day, it was a down hill spiral. They came in and did an immense amount of dirt work that didnt need to be done, poured unlevel concrete on an unlevel pad, didnt use a licensed plumber to lay our water line, didnt use the right size pipe nor the right fittings. They didnt give us options and were making us wait like 90 days just to get a DRAWING for our septic so we ended up having to use our own septic guy and pay EVEN MORE out of pocket, I myself am a licensed plumber and had to add my own water spigot as well as plumb in all of the sewer BY MYSELF under my brand new home. But wait, theres more. ****** in the office has been one of the most difficult people to deal with post signing on closing day. She sometimes doesnt respond, and when she does, its a few weeks or month later. ***** the owner isnt any better either. But now we fast forward to being in our home for literally less than a week and we came home to our kitchen flooded because the roof had a leak. What did they do? FLEX SEAL! Get out of here thats the most temporary fix. Now were having all kinds of cracking in our drywall, floor bubbles, trim popping off everywhere, multiples of roof estimates that prove our roof is AWFUL, bubbles in our cabinet trim around where the flood was. This has just been so much in 6 months. This is a brand new top line ******* Home. And yet neither ******* Homes nor Bentli Homes wants to step up and make it right. So here we are letting THE PEOPLE know what its really like to spend $170,000+ on a mobile home and receive god awful customer service. Not backing their products nor their customers like they should. We are forever regretting our decision to use either parties to fulfill our farm dream.
Business response
07/06/2023
Please see attached,
Our office responded to the customer on 5-16-23 asking for pictures from them, so we could send to the manufacturer on their behalf.
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