Customer ReviewsforNeighborhood Garage Door Service, Inc.

DO NOT USE THIS COMPANY. Charged elderly parent $1325 for minor repairs. This company takes advantage of customers.

Fast talker,tighten a s**** oil hinges. Charge me too much never again. WOW..IM ******. DONT USE THEM. I give them zero star. Not a member of the BBB.

Showed up 5 hours late and charged twice what other companies do. I compared costs to A rated companies of BBB

**** M wish I could put less than 1 Star. This company ripped my 91 year old (2 war veteran) of $2000

DON'T EVER USE THESE CHEATERS, WHO CHANGE INVOICE AFTER SERVICE, AND ALSO YELL ABUSE ******************* When booking an appointment, they discussed some other price and doubled it after service, when we questioned the pricing, the technician started misbehaving with my wife and old father very badly and started threatening them. Their office guy phoned to for payment and when I questioned the doubled-up pricing, he started abusing and disrespecting and hung up. When the technician left, he malfunctioned one garage door as well, which we had to fix later.NEVER AGAIN.... STAY AWAY.

Tech was here 15 minutes. Switched some wires in the control devise (so he says). Charged $380 for labor. I asked about using my $50 coupon with the reply that he already subtracted it. All a long he was pushing me to buy a new set up which they had just installed last summer. Drove to the address on the invoice to protest bill. Address is not good. Phone number just offers leaving a message which I did without a call back. BEWARE BEWARE

Cable broke and I contacted this company out of the "Reach" magazine add. Add sounded good so I made an appointment over the phone and person I spoke with stated it was a $30 service fee to estimate the problem. My problem was that a (one) cable had broken. The Technician started out with a $375 estimate, stating the cable would cost $184 alone. I had the reach"coupon" so he lowered the price to $325. The estimate still seemed high for replacing a cable, but I agreed to the service as he stated he would also lubricate everything and replace the second cable, and he was there. The next day, as I was waiting for the door to completely close, I heard a loud banging, metal to metal, and upon examination determined that the roller that the new cable was on was hitting the metal brace at the end of the function. I checked the other cable where and found the was canted so it did not hit the brace, therefore no loud banging. I called the company, and the service technician came out to what I thought was going to be a quick adjustment. Important fact, we have lived in this house for 20 years and have never had a problem with our garage doors. Technician said he would have to change the position of the brace and it would be another $200 plus. A conversation did not help so I said I would call the office. He then asked if I was going to tell a bunch of lies about him. That ended our conversation, and I asked him to leave. I called the office and customer service said there was nothing they could or would so to solve the problem. Now that I read the other reviews of this company, I "get it". Technician spent less than 40 minutes to do initial repair. Beware, get other estimates and check reviews!

DO NOT EVER USE Neighborhood Garage Door Services in *******. I made an appointment for today between ****pm earlier in the week. They confirmed it immediately and sent me an email and text. At 11:30 they text me to say someone will be here between 4-7pm. I text back saying I took the afternoon off to be here and the reply was sorry, that's all we have. I said it was poor communication and I couldn't make the later time. She basically said too bad, reschedule or cancel. Needless to say I canceled and swore I spread the word about their practices!

They installed two garage doors for be in 2019 in El Paso Texas, Since then they no longer service the El Paso Area nor do they honor their Warranty on parts. Their customer service must be non-existent since they have made no effort to contact me and try to resolve the issue.

I called regarding a garage door tune-up, and they quoted me a special of $29.99, so I agreed. They gave me a date and a 3-hour window of time (12:00-3:00, I believe). When 3:00 came and went, I called, and they told me the repairmen would be here within the hour. When that didn't happen, they told me 4:30. When that didn't happen, I called and cancelled. They asked me if I wanted to reschedule for the following day. I just told the gentleman that if I needed them, I'd call them. This appears to be a very unprofessional company. Perhaps they quote specials and fill them only in their idle time. From what I've now read online, I am not the first to have this problem. I will never try to do business with this company again.