ComplaintsforDriven Autoplex Inc.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Driven Autoplex on 12/3/22. At the time of purchase they offed me GAP and an Extended Warranty. They confirmed that both would be 100% refundable at any time if I sold the vehicle. I sold the vehicle on 3/4/24. My credit union directed me to Driven Autoplex to seek my refund as they are the ones who initiated it and the credit union included the dollar amounts into the loan and that the refund had to come directly for the seller. I contacted finance and they directed me to email "admin@drivenautoplex" to request my refund. I emailed them with the contract attachments on 3/5/24. I have had zero response from anyone. I have 4 additional emails requesting a response stating they have received my request and when I can expect the refund. No one has yet to contact me. I called finance twice. The first time, I was hung up on because he stated that they would respond to my email when they had a chance because they we "short" handed. The second time which was today, when I asked who I was speaking with he refused to give me his name and forwarded my call to "admin" which of course, was a voicemail. I am *** up with companies taking your money and then refusing to refund it per signed contract!

  Customer response

  06/21/2024

  I have not had any response or communication from the company. 

  Customer response

  07/22/2024

  I PURCHESED AN EXTENDED WARRANTY AND GAP WITH THE PURCHASE OF MY VEHICLE. WAS TOLD IT WAS 100% REFUNDABLE IF I SOLD THE CAR. I HAVE CONTACTED THEM NUMEROUS TIMES REQUSTING A REFUND AND HAVE HAD ZERO RESPONSE.

  
  

• Initial Complaint

  12/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This incident started after I bought a 2012 GTI with ****** miles from Driven Autoplex. *** arrived on the wrong day at the wrong time and showed up with a dead battery and no coolant in the car. Also found out in the first hour that the headliner was coming apart, driver rear window doesn't work, the car was dirty on arrival with the previous owner's trash still inside the car, the lights not working on the car, and the cold air intake not connected properly. This was all things never told to me about the car, which i have proof. I've tried contacting this dealership over at least 50 times in the last month and no response. They did contact me once and called me a liar on a ******** post and then the owner emailed me and told me to tell him what was wrong and it's been over 2 weeks and no response. I have pictures of all of these things, I would like for them to take fault for what they didn't tell me and come to a solution professionally. No response to me and blocking my ******** account, not answering my calls or voicemails is very unprofessional.

  

  Business response

  12/26/2023

  From my understanding customer was made aware of all issues with the vehicle. I will have the owner look into it. The person who sold the vehicle is no longer employed at Driven Autoplex. 

  

  Business response

  12/29/2023

  From my understanding customer was made aware of all issues with the vehicle. I will have the owner look into it. The person who sold the vehicle is no longer employed at Driven Autoplex. 

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/18/2022 I bought a used 2015 *** 4Series from Driven Autoplex. I signed the contract and received my keys. On 2/24/23 I took my *** to **************** in ***** ***** to fix an oil leak that was covered under the warranty I agreed to and signed for on my contract. The service rep at **************** stated the warranty came back as voided. I contacted ValueMax at ************ and they advised me the contract was voided due to nonpayment from the dealer (Driven Autoplex). I was confused as I was never brought aware of the cancelation of this policy that was paid $3,500, signed and executed on the contract dated 8/18/2022. (Copy attached) However, I never received a fully executed contract as only my signature was present on the contract. When I called Driven Autoplex and spoke with *******************, he advised me that the company found a better deal and went with another company (************************ at ************). I advised him that was illegal as they couldn't change an executed contract without my approval and *************** I received a copy of this new policy, it did not have my signature on it. Turns out this warranty did cover much at all. And the cost was $2000 instead of $1500. I am unaware as to where the remaining $1500 was applied to. I was able to get the $2000 warranty refunded to my financing company. However, both warranty companies, my financing company ********************* and I have been unsuccessful in reaching the owner ************************* or receiving a response. This is fraud being completed on my contract without my knowledge or approval. After googling the reviews for this company, it turns out there are several more instances of the same practice. I have attached several documents for your review. Thank you

  Customer response

  05/30/2023

  Hello, I have not heard from them. The last Ive spoken to them they stated they will not be doing anything. 
  
  *****************************;
  

  
  

  Customer response

  05/31/2023

  Hello, I have not heard from them. The last Ive spoken to them they stated they will not be doing anything. 
  
  *****************************;
  

  
  

  

  Business response

  06/27/2023

  ************** has taken ownership of the car; I understand she is requesting her down payment of ***** but this is not possible. As she has been in the car for over since November of 2022. 

  Customer response

  06/27/2023

  I am rejecting this response because:   I have been trying to resolve this since I purchased the vehicle. However, they would not respond or try to find a solution. I would have given the car back if that was an option. In addition, the contract should be voided considered the false information that was changed without my approval and the extra money they've taken that is not listed out on the contract. I absolutely do not accept this lack of accountability in their response. 

  

  Business response

  09/19/2023

  We are trying to work with ************** but we dont feel we should give the 8k for a down payment on a vehicle she is still currently driving. would like to pay for the warranty as this is what the complete is about.

  Customer response

  09/20/2023

  I would like the remaining $1500 back that I paid for the $3500 warranty. The warranty company paid $2000 and canceled the warranty. I will accept them paying for a new warranty that has the best coverage. I will not accept a warranty with the least amount of coverage. Then we have a deal and I am willing to end it. 
  

  offer

  Pay me $1500 that they took of my money they was outlined on the contract to be paid to the warranty company. 
  

  Top Car Warranty paid for. 
  

  ***************************

  ************

  

  Business response

  10/04/2023

  If i am reading this correctly, customer is asking for **** and will close this file? please have the customer call me at ************ and ask for *****

  

  Business response

  10/17/2023

  I spoke with ********* 10/16/23 and she has agreed to accept ****. Once we get an email from her through the BBB we will cut her a check to close this matter.

• Initial Complaint

  03/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 dodge challenger hellcat from Driven Autoplex on February 8th, 2023 for over $52,000. They charged me sales tax and registration and title fees and told me that they would take care of the vehicle registration. To this date they have not registered or titled my vehicle to me. I later learned that they sold me the vehicle without having the title and had shipped me the vehicle without disclosing the damages that were on the car. It has been over a month and they have not registered my car so I am unable to drive it. I need them to register the car or if they do not have the title to give me a full refund plus more for the insurance I have been paying for a car that I cannot drive that they forced me to insure a month ago to get the car registered. I have contacted them multiple times by phone and email and the employees all act like they have no idea what's going on. I have requested to speak with the owner multiple times but he has failed to contact me. I have been given the runaround by this company and this is an unreasonable amount of time for a dealer to register a vehicle.

  

  Business response

  06/26/2023

  We apologize for any inconvenience in this matter. ***** went under a re-organization. I came in and took care of ******************** and sent him his title and since gotten his ***. through the process i kept him in the loop.

  

  Business response

  06/27/2023

  We apologize for any inconvenience in this matter. ***** went under a re-organization. I came in and took care of ******************** and sent him his title and since gotten his ***. through the process i kept him in the loop.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2019 dodge challenger May 20 2022 and I bought a warranty that I canceled on June 16 2022 before the 30days ended and I have been denied a refund and trying to give me less than what I paid I keep getting run around and excuses when I have emails and text stating that they will send the money to the bank and as of today January 27 2023 the bank have yet to receive my refund

  Customer response

  05/18/2023

  I have not heard or received any communication with Driven Autoplex and the last time I talk with ************************* the owner he told me he dont have the money to pay me because he have other expenses to take care of. And that was in January 2023 Tyre *******

  

  Business response

  06/28/2023

  I have reached out to Resouce one and was advised they are unable to release any information as the member needs to reach out to them for the credit. I was told that it can take up to 6 weeks for them to get the credit.

  

  Business response

  07/05/2023

  I have reached out to Resouce one and was advised they are unable to release any information as the member needs to reach out to them for the credit. I was told that it can take up to 6 weeks for them to get the credit.

  Customer response

  07/14/2023

  I am rejecting this response because:  I bought the warranty from the dealership the credit union bought the whole loan I approached you multiple times telling you about this situation if you need my account number I can provide that to you of course a bank will not give out customers account number and they said they never received a call from you the correct number to call is ************** this is my loan officer 

  Customer response

  08/14/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and agree to move forward with arbitration to resolve the complaint.

  Sincerely,

  Tyre *******

  Customer response

  08/15/2023

  Resource one is the credit union who bought the loan for the vehicle 

  I contacted Resource one I did not buy the warranty thru them I bought it from the dealership before they even purchase the loan for the car.

   

  Customer response

  08/15/2023

  August 14, 2023

  I would like for my complaint to be reopen.

  Due to the false statement Driven Autoplex has stated. I bought the warranty from Driven Autoplex. Resource one credit union is not responsible for repaying a warranty purchased from a dealership, and Driven
  Autoplex has not been in contact with my loan officer for the warranty payment.

  August 3, 2023 4:20 PM
  

  I was reaching out about my complain case that was closed I attempted to contact ********************* and received no response. Because I feel the case was closed prematurely also the company did not respond back in a timely manner and they was not penalized any points from their A+ rating ,which I feel is not fair to a customer that wasnt treated fairly. I asked for mediation but no response from BBB.

  

  Business response

  09/18/2023

  I have reached out to Resource one again to see if they have received payment. the customer would not get this directly as it would go towards his principal balance. I have reached out to the warranty provider to request proof of cancelation. 

  Customer response

  10/03/2023

  From: Tyre ******* <*********************>
  Sent: Tuesday, October 3, 2023 8:27 AM
  Subject: Re: Status BBB CID ******** Tyre ******* vs Driven Autoplex Inc.

   

  Hello  Driven Autoplex has settled with me on my dispute I would like to change the status of my complaint to resolved. 

   

  Thank you 

   

  Tyre *******

  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩