ComplaintsforMike Gepner Construction
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have called,, and texted several times about my proposal cost copy, and my receipt for my payment.Also the information on my septic system and my 2 yr inspection of the system.Also in 1 yr he has been out 2 times, according to the county it is supposed to be every 3 months.Business response
04/18/2023
Hello ****** -
Regarding the complaint ID ******** by *****************************, after looking through her files we were only able to locate 2 inspection reports.
********************** contract began on June 29, 2021 and will expire on June 29, 2023. Included in the price of the septic installation there is a $200.00 - 2 year initial service policy/contract (6 inspections total, one every 4 months).
To settle this dispute, we would like to refund ****************** for 4 service inspections. A refund check will be issued in the amount of $134.00.
We hope this will satisfy the customer. Thank you.
Mike Gepner Construction Co.
************
Initial Complaint
03/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Mr ********************** installed my septic system and with the system I am supposed to have inspections quarterly for two years. He has only competed two inspections and my two year contract for the inspections is completed in August 2023. he needs to finish the job per Bastrop County requirements.Business response
04/18/2023
Regarding the complaint ID ******** by ***************************, after looking through her files we were only able to locate 2 inspection reports.
********************** contract began on June 29, 2021 and will expire on June 29, 2023. Included in the price of the septic installation there is a $200.00 - 2 year initial service policy/contract (6 inspections total, one every 4 months).
To settle this dispute, we would like to refund ****************** for 4 service inspections. A refund check will be issued in the amount of $134.00.
We hope this will satisfy the customer. Thank you.
Mike Gepner Construction Co.
************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.