Business ProfileforMcKay Vassaur Custom Builders

  McKay Vassaur Custom Builders has operated as a trusted and well-respected residential builder in ****** and ************* since 2008.  

  *****, McKay Vassaur Custom Builders regrets, however unintentionally, having failed to be in strict compliance with TDLR standards and requirements as they apply to the electrical work performed during the construction of your beautiful home.  As a business owner who places the utmost importance on the content of my character and operating a business that delivers a top-of-the-line product for our valued customers, I feel compelled to clarify the accuracy of events.

  That being said, after being presented with the issues, McKay Vassaur then contacted Burnet County (prevailing permitting entity) to confirm that we were in compliance having wired the home to the previous 2017 electrical code standards. Burnet County confirmed we were in compliance with their standards if we adhered to 2017 electrical code. This confirmation was sought after the issues in question arose........there was never any instruction made to our electrician to intentionally wire the home to a sub-standard level.

  Our clients (*****) then elevated the issue to TDLR (***************************** & Regulation). Upon receiving the **** complaint letter, we realized our primary error was our failure to ensure the electrician we employed to work on the home possessed the required credentials. The tradesman in question performs excellent work and is affiliated with a well-respected electrical company that has performed work in and around ****** for many years. However, personally and in business I have always operated under the principle that not being keenly aware of specific legal requirements is no excuse for non-compliance. McKay Vassaur Custom Builders elected to take full responsibility for the incident, employed the properly licensed and well-respected electrical company mentioned above to attend to the issues needing to be upgraded to 2021 *** Standards, and paid the TDLR-levied fine associated with the matter in full. There was never any jail time assigned to the original Apprentice Electrician in conjunction with this matter.  

  Since then, we have implemented stricter hiring practices and additional training to ensure that all our electricians meet the necessary qualifications and certifications. Our commitment to trust, transparency and repeat customers remains our highest priority.

  With regards to the verbiage in our contracts, we utilize a standard TAB (***************** of Builders) new home contract for our custom home builds. It does contain a Dispute Publication Waiver intended to prevent folks from publishing false, or as in this case, grossly exaggerated negative commentary about our business. McKay Vassaur Custom Builders absolutely makes mistakes, but we have never failed to take responsibility for those mistakes. We have always undertaken the actions necessary, no matter the cost, to ensure we have fulfilled our contractual obligations to the letter, and consistently perform over and above those obligations as a gesture of appreciation for our great customers. Our record in business since 2008 is a testament to that fact.