Customer ReviewsforHeritage Construction Co.

They did a good job on the roof but damaged the trim on the front of my house. I havent received a response to my complaint for a month.

Hi *****, thank you for bringing this to our attention. Were glad to hear the roof repair went well, but we apologize for the issue with your trim. Please contact our customer service so we can address your concerns as promptly as possible. We appreciate your patience and want to ensure all aspects of our roofing services meet your expectations.

Hi *****, we're sorry to hear about the damage to your trim and the delay in response. Please reach out to our customer service team as soon as possible so we can address and resolve this issue. We aim to provide outstanding roofing services, and it's important to us to make this right. Thank you for your patience.

A representative from Heritage Construction (*****) came to my house to give me an Estimate for a total roof replacement. He needed to write a supplemental because the insurance gave a lowball amount of money for a full roof. This was around the first of June. He said he would get right back with me and take additional pictures and submit them for a supplemental to my insurance company. It is nearly the end of July, and he still hasnt returned. This after many false promises of being right over.

We're really sorry to hear about your experience with the roof estimate process. This isn't the level of service we aim to provide. Please contact our customer service team @ ************ so we can resolve this issue promptly. Thank you for your patience.

After a recent hail storm, *********************** came by and offered a no commitment roof inspection. With his findings he was confident with the claim, and helped me submit it. **** even came by with the adjuster! After the claim was processed we walked through our options and scheduled construction. The guys showed up and finished the roof in a day. The entire process was seamless, professional, and efficient. Heritage Roofing did a great job!

Thank you for sharing your experience! We're delighted to hear that **** and our team provided a seamless, professional, and efficient roof inspection and repair process. We're proud to serve as your trusted roofing company.

Heritage roofing did a first class job to last nail,Would recommend to anyone who needs roof work!

Thank you for your kind words! We're thrilled to hear that you found our roofing services exceptional. Your recommendation means a lot to us!

Cant say enough about the service I received from ************************* with Heritage Roofing in ************, **. From the very beginning, **** fought for me when my insurance company tried to deny my claim for a new roof. After two denials, he told me not to give up and found another avenue to pressure my insurance company. 6 months later, my claim was approved and **** met with my us to pick out colors. My family felt comfortable trusting **** and his team did excellent work replacing the roof. The attention to detail from the roofers was beyond what I anticipated and higher quality than many of the roofers my neighbors chose. I will continue to recommend **** to my friends and family.

Thank you for your kind words. We're pleased that **** and our roof replacement team could assist with your claim to meet your roofing needs. Our roofers do strive for quality work and attention to detail. We truly appreciate your recommendations to friends and family!

We had 2 roofers look at our roof after hail storm. Both were difficult to communicate with and very little help with assisting on the insurance claim. Met *************************** when he was helping neighbor with new roof and he jumped in and was a tremendous help. Very responsive, helpful, and his crew did a great job. Working with ****** was a great experience.

Thank you for sharing your positive experience with *************************** and our team. We're thrilled to hear you found our roofers responsive, helpful and efficient. Your satisfaction is our priority, and we're glad we could assist you with your insurance claim and roof repair after the hail storm.

When it came time to address our roofing needs, we chose Heritage Construction, and more specifically, ****, to guide us through the process. Right from the outset, **** was the epitome of professionalism and approachability. His responsiveness and willingness to communicate via text made the entire process seamless and convenient, a testament to his commitment to customer service.***** expertise shone brightly as he walked us through our options, providing us with examples that helped in making an informed decision. His assistance didnt stop there; **** also played a crucial role in liaising with our insurance company, ensuring that all possible avenues were explored and that we were positioned to make the most out of our policy.The crew that **** oversaw was prompt and efficient, minimizing the disruption to our daily lives and ensuring that the job was completed within the projected timeline. Not only was the installation done with precision, but the crew also maintained a clean and orderly work site, leaving behind nothing but a beautifully installed roof.Its with great satisfaction that we commend **** and the team at Heritage Construction for their exceptional work. The combination of ***** accessibility, the crew's efficiency, and the overall quality of the finished product has left us thoroughly impressed. We wouldnt hesitate to recommend **** and Heritage Construction to anyone in need of roofing services. Their professionalism, attention to detail, and commitment to customer satisfaction are what set them apart in the industry.

Thank you for your kind words! We are thrilled **** and our roofers could guide you through the roof installation process, ensuring seamless communication and craftsmanship. We pride ourselves on our professionalism, attention to detail, and commitment to customer satisfaction. Your recommendation is greatly appreciated, and we look forward to any future roofing services you might need.

I have nothing but positive things to say about Heritage Roofing and my contact *****************************. Many companies have knocked on my door for free roof inspections after a recent hail storm. He is the first I allowed to do so. I trusted him. I wasnt wrong. They knocked it out in a day and the roof looks stunning! Great color. He even took care of the cost of some extra materials needed. The contract was explained well and everything went great without a hitch. I highly recommend Heritage Roofing!

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with ******* and that our roofing services met your expectations. Heritage Roofing & Construction takes pride in offering quality roof inspection, repair, and replacement. Your commendation motivates us to continue delivering exceptional service. Please, don't hesitate to reach out for any future roofing needs!

Contacted Heritage, ***********************, to look at a small leak. A worker shows up who I greet and just hands me a phone to talk to a guy named ***** (no introduction, just saw the contact name on the phone) who I explained I wanted a spot to be looked at but no work to be done yet. The guy on site looked uninterested in being there, no greeting, no handshake and then he took the direction from ****** I explained the leak to this worker, showing pictures from inside the attic where there was a soft spot under the shingles (no solid wood board). He was made visually aware of the soft spot. The worker slams the ladder against the house causing damage to good shingles and dents / scratches on the hardi plank, then begins stomping on the roof as he's walking to the spot I pointed out on the first floor. I told him to stop, under no condition do you ever do that, he even appeared to jump a few times. He went to the soft spot and touched it (all that was necessary), feeling the shingles being soft, took pictures, then stomped on the spot creating a damaging open hole in the roof. At that point I yelled to get down and stop. My wife came running out hearing the jumping on the roof (mechanical engineer), and he begin walking away from the spot and stomping new areas. It appeared he was making the issue worse to obligate me to a repair without quoting me the damage. I demanded he get off the roof, and leave. Called another roofer out not mentioning what happened prior, ****** Roofing. ***** was very professional and walked softly inspecting more carefully. They will have my business.To cover this damage I went to ****** and bought some flex seal to cover up the gaping hole they created. I do not recommend them and intend and will speak out in the *** meetings against this contractor.

We're deeply sorry for the unfortunate experience you've had. Our goal is to provide professional roofing services, including careful roof inspections and estimates, without causing additional problems. Please reach out to our customer service line so we can address and correct this situation for you. We'd like to make things right and ensure you receive the best care from our local roofers in future.