ComplaintsforAdvanced Plumbing Solutions
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Complaint Details
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Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with ****** to install a recirculating pump for our tankless hot water system. The pump is supposed to shorten the time water runs before dispensing hot water. After one week we noticed the pump did not seem to be functioning correctly. We contacted ****** and set up an appt. for him to check it out. ****** came out, checked the pump and stated it appeared there was a part that was not working properly. Stated he would have to order the part and get back to us in 2 to 3 weeks. This was the week before Christmas. We have left voice msgs asking to give us a call but he has not responded. We have texted him but received no reply. We would like for him to follow thru with his obligation to replace the part or the pump if it is faulty and under warranty. I would not recommend ****** to another prospective customer if this is the way he cares for his customers. He gave us no documents, estimates, receipts, or copy of guarantee or warranty. That should have been a "red flag " that we failed to recognize.Business response
03/22/2023
Business Response /* (1000, 16, 2023/03/21) */ I resolved this issue 1 and half months ago.I gave the customers money back and made it right. The system i installed never worked due to the old plumbing installed. Please remove my c to an a thank you .you can call customer to verify. Or call me (214)*************** Consumer Response /* (2000, 18, 2023/03/22) */ Consumer verbally indicated that they are satisfied with the business response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.