ComplaintsforParks Tax Service, Inc.
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Parks Tax Service has been doing my mother's return for many years. This year the accountant who has been doing the taxes was ill and someone else took it over. They were done incorrectly. She refused to file a nominee form for a correct SS. She insisted that I had to correct the issue at the bank. I downloaded both the *** rules and the form. The bank is unable to correct the issue because of the account structure. This is a common problem, so common the *** has special rules governing them. I tried to educated the tax preparer, but to no avail. When I asked to speak to her boss, she said I am the boss. So an easy task and usually easy trip to the same firm has been a nightmare. As I tried to explain the *** rules and the need for a nominee form she said I was unkind. She insisted that I change it at the bank, it is not correctable at the bank the structure is required for the care of my mother. I attached both the *** rules and the form that should have been filed to correct the problem.Business response
04/04/2022
Offered to complete any corrections at no charge and within a timely turnaround. Issue is the tax forms are in another taxpayers SS#. Asked client to get clarification from reporting company as this could be an *** matching issue in the future if the tax forms are being reported to the *** in another SS#.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.