ComplaintsforUrban Air Trampoline Park
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I need my kid's membership to be canceled. They have been members for over 12 months and are eligible for cancelation. The website does not provide an option to cancel. I have contacted the business multiple times via email and I get no response even though automated email promises a response within 72 hours. Phone calls are routed to automated message and I can find no way to cancel memberships.Business response
08/02/2023
The accounts were canceled on July 30th.
I attached a photo of the current membership status.
Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Last February I hosted a Birthday party for my Daughter. Instead of booking a birthday party they sold me a 12 month membership for each of the party hosts. I never signed a contract. They provided my credit card company with a typed signature contract. I tried to cancel the membership, that did not work. I changed the number on my credit card, that did not work. The worst thing about this is now they signed me up for a month to month contract for 7 kids. All I wanted to do was have a birthday party for my daughter. *****Business response
03/11/2022
Business Response /* (1000, 5, 2022/02/16) */ No one except for *****, signed him up for anything. Our memberships can only be registered for online by the customer. Memberships can only be signed up for by the customer. The contract that they sign is very clear on the month-to-month stasis of the membership once the 12 months have been completed. I will attach a copy of his contract. He only reached out to us on the same day that he filed the complaint with BBB.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.