ComplaintsforTaxAct
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I need to know how to emai taxact technical support. I have searched the site and see no way to. I use tax act each year, and need to change my sign in user name. We had our identity stolen from a major cyber hack, and are changing everything. I don't want to just create a new account because I need to see back tax info. Is there a way to change the log in username.Business response
09/05/2024
We apologize for the inconvenience you experienced. To assist you further, kindly refer to the email with the subject line 2024 BBB complaint. If you do not see this email, please review your spam folder.Customer response
09/05/2024
I am rejecting this response because: I got the email and gave them the info they requested. So as of right now nothing has been solved ...Business response
09/05/2024
Please follow the below steps to update your e-mail address - To update your email address: Sign in to your TaxAct Account online. Click My Preferences, then click Manage next to your email address. Continue with the on-screen steps to update your email address. You may also reach out to our customer support team at ************** during the operation hours below: Thursday -9:00 a.m. - 6:00 p.m. Friday - 9:00 a.m. - 6:00 p.m. Saturday - Closed Sunday - Closed Monday - 9:00 a.m. - 6:00 p.m. Tuesday - 9:00 a.m. - 6:00 p.m. Wednesday - 9:00 a.m. - 6:00 p.m.Customer response
09/05/2024
I am rejecting this response because: also I went back and reread Tax Act response they did not read the complaint the complaint is I need to change the username associated with my account because the username is my previous old email address that is set to be deleted in 10 days because it was hacked so I need to change the username I already changed to the new email can they please tell me how to change the username I don't want to create a whole new account I'm older and I need to be able to refer back to past years thank youInitial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Below is the email I sent to Taxact and attached are the documents supporting the email. They denied the claim, email attached. Stating the deductions should not have applied to the OR return. I attached the screenshot of their program stating I may still be eligible and I should answer their questions. This led to them applying a dedication I wasnt eligible for. This resulted in an audit and underpayment of my owed taxes. Ithey are not fulfilling their guarantee and a clear error in the service I paid for.To Whom it May Concern,Im making a claim on $100k Accuracy Guarantee Claim and the 100% Expert Accuracy Guarantee Claim. The website does not clearly distinguish these 2 claims which is why Im referencing both. Attached is the notice of audit and the resulting notice of amount due for my 2021 tax return for the state of ******. This includes both the owed tax amount and the penalty interest. I am requesting a refund of the entire amount of $414.95 as well as any fees I paid TaxAct for my returns that year. While filling out my tax return on TaxAct, a deduction was applied for moving expenses that the state of ****** does not allow. There was a question that TaxAct asked if my move was due to Military Orders and I answered No. TaxAct still had me list my expenses and applied the deduction to my Oregon State refund stating I was eligible for deductions for my move. The state of ****** has since told me the deduction for moving expenses are only allowed for Military moves. This error by TaxAct resulted in an audit and owed amount as well as penalty interest. Please let me know what else is needed to complete this request. Please email me with confirmation that this request has been received as soon as possible. All requested information is attached or in this email.Sincerely,********************************* Email: ************************** Username: ************************** Zip code: ***** Joint return, spouses name: *********************************Business response
08/16/2024
We apologize for the inconvenience you experienced. To assist you further, kindly refer to the email sent to the account on file with the subject line 2024 BBB complaint. If you do not see this email, please review your spam folder.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.