ComplaintsforDallas Love Field Airport
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Complaint Details
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Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Low amount of bathroom stalls with no privacy, poor cleanliness and maintenance. Toilet sensors flush too often while you're still on them forcing disgusting water on you. I will do everything I can to let people know the poor state of these bathrooms and tell them to avoid this airport if at all possible.Business response
08/15/2024
We sincerely apologize for your experience with our restroom. While we currently offer and direct
passengers to three restroom options in the terminal's secure portion and two restroom options on the
public side, the airport, and its consultant team are developing a comprehensive airport master plan to
address capital concerns, including restrooms, for the next 20 years. More information on that plan can
be found at *********************************.
Regarding the toilet sensor flushing frequency during your visit, the flush valve experienced a power
surge, which caused the valve to ghost flush. We have reset the sensor and transformer to remedy this
issue.
The current restroom doors comply with local and state codes and perform as designed by the
manufacturing vendor. However, we understand your concern and will share it with our vendor as we
renovate according to the terminal master plan.
Custodial staff perform checks, cleaning, and restocks at various times throughout the day,
varying with passenger volumes. At a minimum, each restroom is serviced at least twice a day
and, during high usage periods, up to six times a day. We regret that the restroom did not meet
your standards and will discuss this with our janitorial staff for improvement.
We appreciate your patience as we continue to develop our offerings to meet our growing
demand and better serve our passengers
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.