ComplaintsforSpecialty Service
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I assisted my aunt in trying to get some repairs done to her home. So, I went to Thumbtack to look for contractors who could complete the work needed. We contracted the services of Specialty Services owned by Tim Husted on September 21, 2020. During the initial meeting he seemed to be very professional and knowledgeable about the industry. And provided a quote of $18,420 to complete a list of items by December 2020. This amount was within my aunt's budget and although on a fixed income she decided to move forward with allowing him to complete the work needed. Tim Husted requested $5200.00 as a deposit to start the job and wanted this in 2 checks of $2600.00 which seemed odd if you are a reputable contractor with a business account. When I questioned this process, he said that any checks over a certain amount would be held by his bank for up to 2 weeks. This should have immediately told me that this was not going to go well as he had no working capital to start the job. Nevertheless, we allowed him to get started. Within 2 days he had a crew on site to start enclosing the carport, making it a full garage. For the first week the crew work ok, then the issues and excuses began. The next week the crew did not show up and Tim claimed that he had to move that weekend. He even brought some of the items from his home and discarded them in the 30ft roll off container that we paid for during the job. When the crew finally arrived a week later it was only 2 guys and they claimed they had not been paid by Tim Husted. Within in a day they were gone. When I questioned Tim about this, he claims that he paid them, and they ran off with the money to California. He then proceeded to ask us for another $4000 for some supplies which we reluctantly paid. This was to complete the garage and start the fence. Well fast forward to November 2020, the garage was installed with all the wrong parts, the garage door does not work and there is not fencing materials on site.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.