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American Airlines Center has 1 locations, listed below.

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    Customer ReviewsforAmerican Airlines Center

    Convention Facilities
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    3 Customer Reviews

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    • Review from Raven D

      1 star

      11/05/2024

      I have requested for a refund of my flight due to the inconvenience of cancellations and delays at the *********** as I was trying to get home. I am very disgusted with American Airlines and would like to request refund for the stress and anxiety of getting home has caused me. The flight continued to get delayed and cancelled. I changed ***** and walked up and down that airport just to end up leaving at 2:30am the next day. I arrived at the airport at 12:30pm and have literally been waiting to board for a flight for over 12 hours. This is unacceptable and I refuse to accept anything less from this airline.

      American Airlines Center Response

      11/06/2024

      Hello Raven. While we understand your frustration, American Airlines Center is a sports and entertainment arena in ******, *****. If you are trying to reach American Airlines in regards to travel concerns or questions, please visit their website or call **************. We are unable to assist with airline-related inquiries. We apologize for any inconvenience.
    • Review from Teresa M

      1 star

      11/03/2023

      They have serious customer service issues. We went to ***** for 10 days; AA had our luggage in ****** ** the entire time we were in *****. I spoke to them daily and each day they said they would send it. Iberia even tried to get our luggage to be sent and they failed to send them to Iberia. We came back I filed a claim with AA the day after we got back, we got emails asking for more information two different times. I emailed the **** the *** and the head of Customer Experience. Not one time have I heard back from anyone of them. Now they say they can't compensate us because Iberia was the last flight to our destination, and they wouldn't be able to anyway because it is after 45 days. It is after 45 days because they failed to do their job, I did the claim, sent receipts, sent a spreadsheet well within the time frame.

      American Airlines Center Response

      11/06/2024

      Hi, ******. While we understand your frustration, American Airlines Center is a sports and entertainment arena in ******, *****. If you are trying to reach American Airlines in regards to travel concerns or questions, please visit their website or call **************. We are unable to assist with airline-related inquiries. We apologize for any inconvenience.
    • Review from Miya C

      1 star

      11/28/2021

      AA is a mess. They completely disregard passengers with disabiliites. And they don't cover stolen items out of your bag unless your bag is trashed. Go figure, I don't get it either. They had three opportunitites to tell me this, but instead bombarded me with forms and crap to fill out. Finally, more than a week later they denied my stolen items verbally, some guy in Trinidad, on the grounds that my bag wasn't trashed. Idiots!

      American Airlines Center Response

      11/06/2024

      While we understand your frustration, American Airlines Center is a sports and entertainment arena in ******, *****. If you are trying to reach American Airlines in regards to travel concerns or questions, please visit their website or call **************. We are unable to assist with airline-related inquiries. We apologize for any inconvenience.

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