ComplaintsforSeven Seas Data LLC

• Initial Complaint

  08/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Complaint Against:Seven Seas Data LLC *************************** | ************************ ************************* | ************ Development Manager Complaint Details:I am writing to file a formal complaint against Seven Seas Data LLC, specifically regarding the actions (or lack thereof) of ***************************, Senior Accounting Executive, and *************************, *************************** Manager.On [insert date], I made a payment to Seven Seas Data LLC for a database that is crucial to a campaign I am conducting on behalf of one of my clients. Despite this payment, the database has not been delivered to me as promised.I have made multiple attempts to contact both **************** and **************** via email and phone, but I have not received any replies. They have consistently missed the deadlines they provided, and their failure to deliver the database is severely impacting my work. The delay and the total lack of communication from Seven Seas Data LLC is unacceptable and demonstrates a complete disregard for their customers.This situation is not only causing significant disruption to my business but also jeopardizing the success of the campaign I am running. I expect businesses to honor their commitments and provide the necessary support to their clients, and the behavior of Seven Seas Data LLC falls far short of these expectations.I urge the Better Business Bureau to investigate this matter and take the appropriate actions to address this unacceptable lack of service and professionalism.Resolution Requested:I am requesting the immediate delivery of the database for which I have paid, along with an official explanation and apology from Seven Seas Data LLC for their failure to meet their obligations. Additionally, I would appreciate the BBB taking any necessary steps to ensure that no other customers experience this kind of neglect.Thank you for your attention to this matter.Sincerely, ******

  Business response

  09/03/2024

  Dear BBB Team,
  
  Thank you for informing us about the complaint received on 8/19/2024, with ID ********, regarding our company, Seven Seas Data LLC.
  
  We acknowledge the complaint submitted by ********************* and deeply regret the inconvenience and frustration they have experienced. At Seven Seas Data LLC, we are committed to providing exceptional service and addressing any issues that arise promptly and professionally.
  
  Immediate Action Taken: Client is also satisfied.
  
  The database has been delivered to ********************* as of 8/20/2024. We have provided ********************* with a formal apology and explanation of the delay. 
  
  We have reached out to ********************* to ensure their satisfaction and to address any further concerns they may have. We hope that the steps we have taken will resolve the issue to ********************* satisfaction and restore their confidence in our company.
  
  I request that you do not publicly post on the BBB's website.
  
  Thank you for your attention to this matter. 
  
  Sincerely,
  
  *************************
  Seven Seas Data LLC

  Customer response

  09/03/2024

  I have reviewed the business response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩